Call Logging Conference Wait times 
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. No one likes calling a support number and feeling like a problem being passed around like a hot potato. How does a collaborative phone solution work?
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. No one likes calling a support number and feeling like a problem being passed around like a hot potato. How does a collaborative phone solution work?
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aircall
NOVEMBER 4, 2016
You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.
JustCall
FEBRUARY 13, 2023
With the help of business phone features like seamless call forwarding, your employees can stay connected to your clients irrespective of their location. Collaboration tools and free or paid conference calls help your team stay on the same page no matter where they are.
CSM Magazine
MAY 25, 2023
Additionally, agents can use CTI to control telephony functions right from their own computers, making it easier to complete important tasks like muting, transferring, or conference calling. CTI enables agents to access customer information, call logs, and other important data in real time, resulting in more customized interactions.
Noble Systems
NOVEMBER 17, 2020
Your team can handle more calls, reduce wait times, and have higher customer satisfaction. Let’s look at some of the other benefits of CTI: Manage calls directly from their computer, without a phone set. The system lets them handle all call controls (answer, hang up, transfer, hold, mute, conference, etc.)
CSM Magazine
AUGUST 31, 2023
At times, a customer’s problem may require further escalation to a higher authority, and in such cases, it is important for the customer to be informed about the status of their issue. Quick resolution of queries also helps reduce wait times and ensures that customers can get on with their day without their experiences being marred.
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