Calabrio

MARCH 27, 2025

For example, if your calls are dragging because of customers’ frustration, your call center sentiment analysis tools can dig deeper to understand the reasons behind that. For example, you can leverage AI to score your calls based on relevant metrics such as resolution rate or AHT. Book a free demo today.

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Average Handle Time Best practices Contact Center Metrics 52

JustCall

DECEMBER 15, 2020

Call Recording. A contact center software should ideally be equipped with the call recording technology. Call recording serves the very need for building an efficient call center system. Every call can be insightful and call recording helps capture these insights. Read More, Here.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

Hodusoft

JULY 23, 2018

Predictive dialers upgrades and functions smarter with its use, modifying the process as needed to ensure that the hot leads are contacted at the most preferred optimal times. Call logging and recording features save agents time and enable them to pursue more leads with greater precision. Book Your Demo Now!

Abandon rate 45

Abandon rate Contact center software Call Logging Contact Center 45

JustCall

APRIL 3, 2023

JustCall: A Quick Overview JustCall is a contact center software that empowers customer-facing teams to connect with customers via calls and text messages. Note: JustCall doesn’t offer any demo account and requires your card details to grant access to JustCall features. Let’s get started.

voip 52

voip CRM Call Logging Contact center software 52

JustCall

MARCH 29, 2022

Here are some of the reasons why every outbound contact center should use contact center software that has automation capabilities: 1. Here are some of the essential components of an automation sales tech stack a sales contact center would require to get its feet off the ground: 1.

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Sales Interactive Voice Response Contact center software CRM 52

JustCall

APRIL 12, 2023

Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai JustCall Overview JustCall is a VoIP business phone system and contact center software ideal for small and mid-sized enterprises. Salesken SalesLoft Avoma Wingman 1.

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Hodusoft

AUGUST 29, 2024

Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency. Ask for a Free demo! Learn More About the Future of BPO!

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Contact Center Interactive Voice Response Business Process Outsourcing Call Center 52