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Cloud contactcentersolutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. By itself, modernizing enterprise phone systems to meet these wants and needs is not an issue.
JustCall can be used over phones and desktops, and with over a hundred supported integrations, it is an incredible contactcentersolution for businesses looking to tie up customer contact channels. Call history – Access calllogs and call history through the dashboard.
It offers features like auto attendants, calllogging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Reporting – All calllogs are saved and can be retrieved from the dashboard. Auto-attendant – Create custom IVR menus.
If you have specific calllogging, call recording, and call routing Avoxi is a good choice. Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. CallLoggingCall Transcription Lead Segmentation Caller Profiles.
These solutions provide automated sales tools for sales reps to help them handle customer calls and requests. Businesses that implement contactcentersolutions can cut costs, optimize resources and increase productivity. . So, the time saved from dialing up these numbers can be used to make more calls per agent.
Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and calllogs.
Pricing Sprinklr typically provides custom, enterprise-focused quotes; prices can start high, so contact Sprinklr for a tailored plan if youre ready to invest in centralized CX management. Contact InMoment to schedule a demo and get a tailored quote. If it’s offered, never skip a demo. Try before you buy.
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