Call Logging contact center solutions Groups 
NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
Etech
JANUARY 30, 2020
Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. Therefore, when your contact center solutions are lacking an expert in the field, contact Etech Global Services. This in no way eliminates the human element.
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Etech
JANUARY 30, 2020
Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. Therefore, when your contact center solutions are lacking an expert in the field, contact Etech Global Services. This in no way eliminates the human element.
JustCall
JANUARY 20, 2023
Consumers today have many avenues to contact a business – there’s email, chat, phone calls, social media, and so on. In fact, a report by CFI Group stated that 76 percent of consumers prefer to connect with customer support representatives over the phone.
JustCall
JANUARY 23, 2023
JustCall can be used over phones and desktops, and with over a hundred supported integrations, it is an incredible contact center solution for businesses looking to tie up customer contact channels. Call history – Access call logs and call history through the dashboard.
JustCall
JANUARY 27, 2023
It offers features like auto attendants, call logging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Reporting – All call logs are saved and can be retrieved from the dashboard. Auto-attendant – Create custom IVR menus.
Noble Systems
NOVEMBER 17, 2020
Using touch-tone or voice inputs from the caller, determine how to process a call (such as forwarding it to the appropriate person or group). The system lets them handle all call controls (answer, hang up, transfer, hold, mute, conference, etc.) This allows companies to seamlessly insert CRM into the call flow.
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