10 Most Essential Soft Skills for Contact Center Agents
NobelBiz
FEBRUARY 21, 2023
Interview Agents: You need to know how well the candidates can speak, and what their personality is like. That is why you must: Ensure that you take care of call routing by optimizing your call center IVR (by configuring your parameters) and segmenting your teams to handle requests based on call type or client profile.
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