Call Logging contact center solutions Personalization 
3CLogic
DECEMBER 1, 2022
Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. By itself, modernizing enterprise phone systems to meet these wants and needs is not an issue.
Serenova
APRIL 24, 2020
Works with Serenova’s CxEngage contact center solution with no on-site installation required; Agents don’t have to launch a new browser to access; Unified reporting includes call logs and payments collected. Secure Call Reporting. Integrated, Easy to Use Platform.
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AWS Machine Learning
DECEMBER 21, 2023
The script obtained through generative AI is included in a document (such as TXT, HTML, or PDF), and added to a knowledge base that will guide contact center agents in their interactions with customers. Automate post-call tasks You can also use SageMaker Canvas generative AI to automate post-call work in call centers.
NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
JustCall
JANUARY 20, 2023
It’s understandable, therefore, that phone calls are more personal and lead to faster resolutions. The fact that a majority of customers use phone calls to reach a business makes telephony systems an important business requirement. JustCall JustCall is a cloud-based business phone and contact center solution.
NobelBiz
MAY 24, 2022
In this article, discover 5 tips to manage remote call center agents successfully. The value of the supervisor’s position for remote call center agents First and foremost, the supervisor is the most important person when managing a remote contact center. But how exactly?
Noble Systems
NOVEMBER 17, 2020
Using touch-tone or voice inputs from the caller, determine how to process a call (such as forwarding it to the appropriate person or group). The system lets them handle all call controls (answer, hang up, transfer, hold, mute, conference, etc.) This allows companies to seamlessly insert CRM into the call flow.
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