AWS Machine Learning

DECEMBER 21, 2023

Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls. Typically, call scripts guide agents through calls and outline addressing issues. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center 119

Contact Center Scripts Interactive Voice Response contact center solutions 119

AWS Machine Learning

SEPTEMBER 11, 2024

One area this could help in is script code generation for repetitive automation processes. Engineers can then provide high-level descriptions or specifications of what they need automated, such as “Generate a script to back up and archive files older than 30 days in this directory.”

Technology 91

Technology Engineering contact center solutions Scripts 91

NobelBiz

SEPTEMBER 3, 2024

Analyze Call Quality Call quality evaluation involves listening to the recorded calls, assessing adherence to scripts, and monitoring communication skills. Call quality analysis identifies those areas where agents are outperforming and those areas where they might have a chance for improvement.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

NobelBiz

OCTOBER 8, 2024

Seamless CRM Logging NobelBiz’s hybrid dialer solution offers seamless integration with popular CRM systems, ensuring all call data is logged in real time. Performance Metrics: Track individual and team performance through detailed analytics, helping identify training needs and celebrate successes.

Outbound sales 52

Outbound sales Sales CRM Call Center 52

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. Call Logging Call Transcription Lead Segmentation Caller Profiles.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

DECEMBER 23, 2022

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

voip 52

voip APIs CRM Enterprise 52

JustCall

MARCH 29, 2022

These solutions provide automated sales tools for sales reps to help them handle customer calls and requests. Businesses that implement contact center solutions can cut costs, optimize resources and increase productivity. . So, the time saved from dialing up these numbers can be used to make more calls per agent.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52