NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

AWS Machine Learning

SEPTEMBER 11, 2024

Customer experience Generative AI can analyze large volumes of customer service data, like call logs and support tickets, and identify patterns in issues customers frequently report. You can explore more customer stories and case studies at Generative AI Customer Stories to learn how customers are using AWS generative AI services.

Technology 78

Technology Engineering contact center solutions Scripts 78

NobelBiz

SEPTEMBER 3, 2024

’ Read Case Study Ways to Measure Low Call Center Productivity To effectively address productivity challenges, it’s crucial to accurately measure and monitor the performance of your call center. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 98

Call Center Morale First call resolution Abandon Call 98

NobelBiz

SEPTEMBER 17, 2024

Key Features Integrations Call Management : Features like call queuing, call forwarding, and shared call inboxes. Ideal for managing large call volumes in sales and support teams. Call Routing : Directs calls to the right agent based on skill set, customer location, or time of day.

voip 52

voip CRM Contact Center Analytics 52

JustCall

JANUARY 20, 2023

JustCall JustCall is a cloud-based business phone and contact center solution. JustCall delivers telephony features that help enterprises tie all communication channels like calls, texts and video onto one collaborative platform. The onboarding training provided by JustCall makes it an easy solution to adopt.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip APIs 52

NobelBiz

SEPTEMBER 24, 2024

A strong Nextiva alternative will provide automated call logging, workflows, and reporting. Features like automated call transcriptions, follow-up reminders, and lead scoring can reduce the workload for your team and increase productivity. ’ Read Case Study How is NobelBiz Different and Better?

voip 52

voip Interactive Voice Response CRM Contact Center 52

NobelBiz

MARCH 19, 2024

NobelBiz Call Log Analytics – Supervisor Dashboard RELATED ARTICLE The Power of Real-Time Monitoring in Call Centers Best Practices in Dashboard Development Creating effective performance dashboards demands a strategic approach that caters to the unique needs of users and organizations alike.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59