Call Logging CRM Customer retention 
Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Your call center isn’t a stand-alone system. Be mindful of integrations. Likewise, check for the basics.
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. 4: Exceed your customers’ expectations.
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aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. 4: Exceed your customers’ expectations.
Tenfold - Contact Center Blog
JUNE 6, 2018
Maximizing effective talk minutes per hour per agent by eliminating non-talk tasks like data entry and call logging. Better workforce management by reducing hard to measure agent time-sinks like editing notes, creating new tasks, revising call history, manual dialling. Reduced need for expensive communication infrastructure.
aircall
DECEMBER 6, 2016
Given the overwhelming importance of customer retention , it’s extremely worthwhile to have ways to measure customer satisfaction, product adoption, and customer engagement. Call monitoring can be a valuable asset for businesses looking to constantly improve their interactions with customers.
Tenfold - Contact Center Blog
JULY 9, 2018
A user-friendly interface that supplies agents with useful customer information they need, when they need it. Also, simple features such as call routing, automatic call logging, call recording can do wonders in reducing AHT. The agent can then simply focus on each call and provide effective solutions.
Calltools
FEBRUARY 2, 2022
They include providing good training, providing a database of common issues for agents to access, and being clear about when to use call routing and internal communications. . In some cases, the CRM or software your company uses may interfere with your AHT. Improved feedback from satisfied customers.
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