InGenius

MAY 22, 2020

Luckily, the InGenius user guide is available to you from the moment you log into InGenius, ready to show you how to best use the application. Automated call logging. InGenius allows users to set up call log templates that can be used with the click of a button. Screen pop and call history.

Best practices 93

Best practices Call Logging CRM Interactive Voice Response 93

CSM Magazine

FEBRUARY 7, 2025

Unlike traditional phone systems that rely on physical lines, VoIP uses the internet to transmit voice calls. It integrates easily with customer relationship management (CRM) platforms, provides advanced call management features, and supports communication across various devicesmaking it the perfect fit for hybrid and remote teams.

voip 52

voip Interactive Voice Response Customer Service Call Logging 52

Babelforce

SEPTEMBER 5, 2023

Salesforce is leading the way in creating powerful Customer Relationship Management (CRM) tools. With its recent launch of Einstein GPT-3, its cloud-based solution is set to transform the CRM industry with the integration of generative AI. A 2014 study highlighted a remarkable ROI for CRM investments. Steady performance.

CRM 52

CRM Contact Center Call Logging Call Center 52

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. How to choose the best telemarketing software? Measure, report, and analyze.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

Babelforce

JULY 7, 2022

In this article, we’ll give an overview of how call centers can use and benefit from a CRM to help you use yours correctly. . In this post: What is a CRM Call Center? Why use a CRM Call Center? How to implement a CRM strategy? 4 Advantages of a CRM Call Center? Share data.

CRM 52

CRM Call Center call center software Average Handle Time 52

JustCall

NOVEMBER 16, 2022

You can do all this and more with the Zoho CRM phone integration. Before we look at how the Zoho CRM integration can benefit your business, let’s understand why delivering a personalized experience is the name of the game today. Enter: Zoho CRM integration. What is Zoho CRM?

CRM 52

CRM Sales Call Logging Analytics 52

3CLogic

APRIL 10, 2024

In this article, we’ll explore how to streamline service management by adopting an omnichannel engagement workspace. CTI stands for Computer Telephony Integration and enables organizations to embed call center capabilities within existing Customer Relationship Management (CRM) or Service Management Platforms.

Management 64

Management Call Logging CRM Call flow 64

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 81

Sales Call Logging CRM Metrics 81

InGenius

OCTOBER 1, 2018

Advice on how to improve CTI performance in your contact center. With this in mind, it is important to look at what features the CTI solution can offer to encourage user adoption – things like automated call logging, integrated phone controls, click-to-call – and to ensure that every agent is using the CTI solution to its full capacity.

Technical Support 183

Technical Support Call Logging Contact Center CRM 183

InGenius

SEPTEMBER 3, 2019

If you're thinking of investing in a computer telephony integration (CTI) solution for your contact center to integrate the voice channel with your CRM, you will undoubtedly have come across several of the terms mentioned in this list. Cloud-Based CRM. Examples of cloud-based CRMs include Salesforce and Microsoft Dynamics 365.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

ROI CX Solutions

DECEMBER 17, 2024

8: Maintain call logs and records For TCPA compliance purposes, it’s essential to maintain detailed call logs and records of all customer communications, including keeping documentation of consents, call logs, and any opt-out requests. Myth 4 : Once consent is given, it lasts forever.

Telemarketing 52

Telemarketing Call Logging Best practices Call Center 52

aircall

DECEMBER 6, 2016

A PBX doesn’t interact with your other digital tools at all, and an IP PBX only deals with phone calls. But a virtual system can integrate with your CRM software, your live chat or email service, your helpdesk, your call scripts, your survey templates, and so much more. Could transferring calls be easier?

voip 83

voip Consulting Consulting Call Center 83

aircall

MARCH 7, 2017

Careful and methodical after call work leaves a lasting trace of the call and the customer’s impression, in the hopes of improving your quality of service and customer satisfaction over time. What does after call work entail? Common ACW tasks include: Logging call notes and summaries. Let us know!

call center software 76

call center software Call Center Coaching CRM 76

VirtualPBX

JUNE 21, 2023

Integration with CRM and Productivity Tools : VirtualPBX seamlessly integrates with popular CRM and productivity tools , offering a centralized platform that streamlines your workflow. By eliminating the need for multiple applications and enhancing collaboration, VirtualPBX helps you save time and increase productivity.

voip 98

voip Telecommunications Call Logging Morale 98

aircall

NOVEMBER 7, 2022

We’re extremely excited to partner with ActiveCampaign, as not only have they built an incredible brand, but we also believe that unifying our telephony and CRM offerings will help us elevate the power of positive customer relationships,” says Jeff Reekers , CMO at Aircall. . Take calls with context.

Call Logging 89

Call Logging CRM Sales Marketing 89

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. In the meantime, try our own cloud-based call center software: Try Aircall for free!

call center software 82

call center software Call Center virtual call center voip 82

JustCall

OCTOBER 25, 2023

Automated processes can streamline call follow-ups in several ways. For example, you can employ automated call logging, automated task management, and data integration. In this blog post, we will explore how to streamline call follow-up with automated processes. This is an increase from an estimated 1.6%

CRM 52

CRM Call Center Call Logging Sales 52

JustCall

MAY 14, 2020

How to Pivot Your Sales Processes Right Now. How do you go about doing that? Save Time on Manual Work with Automated Call Logging . Use automated integrations between your business phone and CRM software. Then you log these details under different fields in your CRM.

Sales 52

Sales CRM Call Logging Accountability 52

JustCall

MAY 14, 2020

How to Pivot Your Sales Processes Right Now. How do you go about doing that? Save Time on Manual Work with Automated Call Logging . Use automated integrations between your business phone and CRM software. Then you log these details under different fields in your CRM.

Sales 52

Sales CRM Call Logging Accountability 52

JustCall

OCTOBER 25, 2023

From call logs to emails to chat transcripts, you can find everything in a single location. Customer Relationship Management (CRM) Integration Since we’re on the subject of data management, it bears mentioning that the call center software should also integrate seamlessly with CRM systems. A win-win for all!

call center software 52

call center software Contact center software CRM Call Logging 52

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

JustCall

APRIL 3, 2024

How to identify a high call volume? Spotting high call volume isn’t just about recognizing busy days. By pinpointing the crests in call traffic, you can keep contingency plans as backup and save your business from unprecedented losses. This includes lead management, call logging, and generating summaries.

Sales 52

Sales Interactive Voice Response Abandon rate Agent burnout 52

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

MARCH 7, 2017

Careful and methodical after call work leaves a lasting trace of the call and the customer’s impression, in the hopes of improving your quality of service and customer satisfaction over time. What does after call work entail? Common ACW tasks include: Logging call notes and summaries. Let us know!

call center software 48

call center software Call Center Coaching CRM 48

aircall

DECEMBER 6, 2016

A PBX doesn’t interact with your other digital tools at all, and an IP PBX only deals with phone calls. But a virtual system can integrate with your CRM software, your live chat or email service, your helpdesk, your call scripts, your survey templates, and so much more. Could transferring calls be easier?

voip 48

voip Consulting Consulting Call Logging 48

InGenius

NOVEMBER 12, 2018

At the core of every contact center, the number one priority is to know what customers want and how to ensure they get it in the best way possible. Ideally, CTI should integrate natively with the CRM so it's compatible straight out of the box with no additional requirements. Article reposted with permission from No Jitter.

Call Logging 48

Call Logging Multichannel Contact Center CRM 48

aircall

MAY 3, 2021

A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Salesforce is a leading CRM , and a Salesforce open CTI is a term that refers to technology that enables Salesforce CRM software to interact with telephones.

voip 62

voip Interactive Voice Response CRM Call Center 62

InGenius

NOVEMBER 5, 2019

CTI is a software solution that integrates phone systems into CRMs so contact centers, sales teams, or anyone else who spends lots of time on the phone, can focus on doing their work and not on small tasks like dialing out or searching for a customer's info. Visit us in booth 1313 to see our CRM-embedded integration in action.

Customer advocacy 48

Customer advocacy Call Logging CRM Enterprise 48

VirtualPBX

NOVEMBER 12, 2021

As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.

Marketing 52

Marketing Call Logging CRM APIs 52

VirtualPBX

NOVEMBER 12, 2021

As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.

Marketing 52

Marketing Call Logging CRM APIs 52

Tenfold - Contact Center Blog

JUNE 6, 2018

For call centers that use Cisco, CTI can reduce costs by: Quicker call resolution, shorter average handling times by displaying contextual information right at the call. Maximizing effective talk minutes per hour per agent by eliminating non-talk tasks like data entry and call logging.

Average Handle Time 59

Average Handle Time Call Logging Call Center Wait times 59

NobelBiz

SEPTEMBER 17, 2024

These packets contain not only the audio but also information about the sender, the receiver, and how to reconstruct the audio signal upon arrival. Integrations with Sales and Customer Support Tools These days, VoIP services can actually include much more than calls. Ideal for managing large call volumes in sales and support teams.

voip 52

voip CRM Contact Center Analytics 52

NobelBiz

FEBRUARY 22, 2023

Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. Intuition will not tell you how to optimize your call center operations or meet your key performance indicators.

Analytics 52

Analytics Call Center Big data Contact Center 52

JustCall

JANUARY 14, 2021

We introduced brand new integrations with a range of CRM, marketing automation, and other business software. By syncing JustCall with these businesses, you don't have to go back and forth for making calls or sending texts. Integrations allow you to call, text and perform a range of other tasks for smooth and convenient workflows.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

JustCall

APRIL 9, 2024

Offers comprehensive and flexible integration possibilities, from CRM to helpdesk software collaborations. Learn how to integrate JustCall and HubSpot seamlessly. Customer support: When a customer calls, your agent can instantly view all previous interactions, call logs, text messages, notes, etc.,

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

JustCall

JANUARY 17, 2023

This annual conference is one of the biggest in the country for real estate agents and brokers to connect with others, get guidance, and learn from experts how to navigate the current market trends in which the ability to win new listings has never been more important,” said Sebastian Badea.

Real estate 11

Real estate Call Logging SaaS CRM 11