InGenius

SEPTEMBER 3, 2019

If you're thinking of investing in a computer telephony integration (CTI) solution for your contact center to integrate the voice channel with your CRM, you will undoubtedly have come across several of the terms mentioned in this list. Cloud-Based CRM. Examples of cloud-based CRMs include Salesforce and Microsoft Dynamics 365.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

Cincom

APRIL 15, 2025

Cloud APIs & Microservices Enable seamless integration between CRM, ERP, and marketing automation platforms, ensuring dynamic and contextual interactions. How does CXM (Customer Experience Management) Differ from CRM (Customer Relationship Management)? Real-time, structured & unstructured data from multiple touchpoints.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

aircall

MAY 21, 2021

With the help of your CRM, you already have some data about your customers. You need tools to help you build on that data and analyze how to leverage it to improve the customer journey. Leverage cloud phone system features to respond more quickly to customer calls to cut down on wait times and callbacks. Inspiration.

Journey mapping 62

Journey mapping Sales Call Logging CRM 62

JustCall

DECEMBER 23, 2022

Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. into a CRM without any manual intervention. Feedback on JustCall from Real-World Users. Feedback on Ooma from Real-World Users.

voip 52

voip APIs CRM Enterprise 52

JustCall

JANUARY 19, 2023

Nextiva Nextiva offers phone calling, unlimited internet fax, and various features such as Nextiva customer relationship manager (CRM), which can be purchased as an add-on per user. Additionally, you get unlimited one-to-one video calling in the lowest-tier Essentials plan. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10

voip 52

voip CRM Interactive Voice Response Enterprise 52

Interaction Metrics

MARCH 20, 2025

But waitisnt that basically what a CRM lets you do? CRM (customer relationship management): Primarily focuses on managing customer experience from a sales or support angletracking leads, storing customer data, and logging customer communication for future reference. No more Oops, we missed that email!just Play nice with others.

Enterprise 62

Enterprise Surveys Analytics Feedback 62