Call Logging CRM Morale Service level 
Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Your call center isn’t a stand-alone system. Use the software to improve service. Be mindful of integrations.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
The Common server functions provided by CTI applications are: Call routing, advanced call reporting functions, and voice recording integration. CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. Calls can be routed to the appropriate agent group for better response.
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