CSM Magazine

SEPTEMBER 26, 2022

Engaging with prospects effectively via cold calling is a nerve-wracking task for every sales rep. Given the fact that the attention span of people across the world is declining sharply, it is important for sales teams to be prepared with ready scripts to quickly make their point and deliver the benefits of their products/services.

Scripts 52

Scripts Sales Call Logging CRM 52

JustCall

APRIL 8, 2024

Does watching your leads go through to sales feel like a long-drawn battle? A prolonged sales cycle isn’t just inconvenient; it’s a giant hole that drains your resources and hampers your ROI. And, while your sales team is stuck in endless negotiations, you miss out on some good opportunities. What is the sales cycle?

Sales 40

Sales CRM Call Logging B2B 40

CSM Magazine

MAY 25, 2023

By leveraging existing CRM features, CTI provides a single interface to automate customer interactions and customer service processes in real-time. With Dynamics CRM, your business can now benefit from an integrated solution that helps simplify contact centre management across all channels.

CRM 52

CRM Management Call Logging First call resolution 52

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. It minimizes the manual dialing nightmare for sales and lead generation teams. This helps you expand your business and get clients overseas.

Sales 52

Sales CRM Scripts APIs 52

Babelforce

SEPTEMBER 5, 2023

Salesforce is leading the way in creating powerful Customer Relationship Management (CRM) tools. With its recent launch of Einstein GPT-3, its cloud-based solution is set to transform the CRM industry with the integration of generative AI. A 2014 study highlighted a remarkable ROI for CRM investments. Steady performance.

CRM 52

CRM Contact Center Call Logging Call Center 52

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. What you deem high call volume varies depending on the size of your business and the industry in which it operates.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

aircall

MARCH 18, 2022

Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. . of salespeople agreed that the phone is still the most effective sales tool at our disposal. And with so much relying on a call, it makes sense for these conversations to be as meaningful as possible.

Sales 62

Sales Interactive Voice Response CRM Coaching 62

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

InGenius

JULY 16, 2018

If you’re working in a role like customer service, help desk support, or sales, it’s basically a requirement that you spend a lot of time on the phones, and you typically end up spending a lot of time doing the same tasks over and over. But when you’re dealing with a large volume of calls, even the smallest inefficiencies can add up.

Contact Center 149

Contact Center Call Logging CRM Enterprise 149

JustCall

SEPTEMBER 16, 2019

Sales has become more flexible and agile than ever because of the heavy competition in almost each and every sector. Moreover, with humans as buyers sales can never be linear. Sales reps have to go for multiple calls and process that are mostly disorganized and not streamlined. So, how is this all working out?

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform.

Sales 52

Sales APIs Analytics Abandon rate 52

JustCall

MAY 14, 2020

Sales teams are already reeling under pressure, given the declining number of deals closed globally. If you are following the traditional sales process during the COVID crisis, you need to reconsider your strategy. At this point, you should focus on remodeling the sales strategy to ensure business continuity.

Sales 52

Sales CRM Call Logging Accountability 52

JustCall

MAY 14, 2020

Sales teams are already reeling under pressure, given the declining number of deals closed globally. If you are following the traditional sales process during the COVID crisis, you need to reconsider your strategy. At this point, you should focus on remodeling the sales strategy to ensure business continuity.

Sales 52

Sales CRM Call Logging Accountability 52

InGenius

OCTOBER 9, 2019

In today's sales landscape, it's no longer enough to just be confident in your product and its features. For sales leaders, this means building teams and processes that can focus on the customer journey, instead of one-off transactions. For this to be possible, sales teams need data. The good news is, most sales teams agree.

Sales 48

Sales Call Logging CRM B2B 48

NobelBiz

SEPTEMBER 17, 2024

Integrations with Sales and Customer Support Tools These days, VoIP services can actually include much more than calls. Most of the best VoIP services nowadays will integrate smoothly with the most popular CRM platforms and even helpdesk software. Ideal for managing large call volumes in sales and support teams.

voip 52

voip CRM Contact Center Analytics 52

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Automatic saving of customer details – Calls, texts, voicemails, etc.,

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

JUNE 17, 2020

This calls for a need to change your sales prospecting strategy. Interventions in sales outreach through integrated communication systems is one way to adapt to not only the current scenario. In a previous blog post, I shared strategies around how to pivot sales processes. Getting Sales Prospecting Right.

Sales 52

Sales CRM Scripts Accountability 52

aircall

NOVEMBER 15, 2022

Thinking that the strategies that drive sales in stores will have the same effect in an online setting is a missed opportunity. . Not for a sale, not for support, and definitely not for a second purchase. This is when they realize they need to start taking calls as a lead source but also as a support channel. . What comes next?

Sales 62

Sales Real estate Upselling Call Logging 62

VirtualPBX

JANUARY 27, 2022

My name is Kevin Peyton, and I am Vice President of Sales at VirtualPBX. Today, I want to go over call reports examples and how they provide a vast wealth of information to help manage your internal teams. Our VirtualPBX Advanced Call Reports is different from our Call Log features.

Call Logging 93

Call Logging Coaching CRM Sales 93

JustCall

APRIL 12, 2023

Understanding Predictive Dialer Without excellent customer service, a business might not create new sales opportunities. Sales representatives make calls, present a pitch to customers, listen to customer grievances, and build customer relationships. Amidst the pressure of sales calls, time management is the key to efficiency.

Call Logging 52

Call Logging Sales Abandon rate CRM 52

JustCall

MAY 11, 2023

As a leading communication system for customer-facing teams, JustCall offers integration with 100+ CRM, helpdesk, and business tools. The integration provides valuable insights into client interactions through call scores, sentiment analysis, and transcriptions, helping you prioritize leads and fine-tune your sales strategy.

Real estate 52

Real estate Call Logging CRM Sales 52

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. Modern-day contact centers do just that. Measure, report, and analyze.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Persistence is also important to a sales team’s success.

Sales 81

Sales Call Logging CRM Metrics 81

aircall

NOVEMBER 7, 2022

We’re extremely excited to partner with ActiveCampaign, as not only have they built an incredible brand, but we also believe that unifying our telephony and CRM offerings will help us elevate the power of positive customer relationships,” says Jeff Reekers , CMO at Aircall. . Leverage Call Data to Automate the Customer Journey.

Call Logging 89

Call Logging CRM Sales Marketing 89

NobelBiz

SEPTEMBER 24, 2024

Integrations One of the most important VoIP advantages is the possibility to integrate these with other software: CRM, e-mail, marketing automation systems. A strong Nextiva alternative will provide automated call logging, workflows, and reporting. Here are a few features to zero in on specifically: a.

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

APRIL 9, 2024

Automated communication, like using a sales dialer , improves customer interactions and engagement. Offers comprehensive and flexible integration possibilities, from CRM to helpdesk software collaborations. for that customer on your HubSpot CRM system. Call analysis and reporting: JustCall records every call made or received.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

JustCall

JULY 25, 2019

Your sales reps are constantly faced with competing tasks, all seemingly more urgent than the next. This creates a gap, that can be only filled with a sales automation tool like predictive dialer. For a much faster, reliable and efficient outbound calling solution, predictive dialer is a good choice.

Outbound sales 58

Outbound sales Sales CRM Scripts 58

JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. It is also about nurturing and managing leads to guide them through the sales funnel. Automated processes can streamline call follow-ups in several ways. After all, it is not only about making the initial contact.

CRM 52

CRM Call Center Call Logging Sales 52

JustCall

FEBRUARY 28, 2024

Your sales stack doesn’t match up well with Orum’s integrations. Orum’s integration with tools like Salesforce and Outreach is a boon for many sales environments. Catering especially to businesses with high outbound calling needs, JustCall is truly one of the best Orum auto dialer alternatives.

Real estate 52

Real estate CRM Sales Analytics 52

InGenius

OCTOBER 1, 2018

With this in mind, it is important to look at what features the CTI solution can offer to encourage user adoption – things like automated call logging, integrated phone controls, click-to-call – and to ensure that every agent is using the CTI solution to its full capacity. Lack of flexibility.

Technical Support 183

Technical Support Call Logging Contact Center CRM 183

JustCall

APRIL 3, 2023

A business phone system and a customer relationship management (CRM) system are the lifelines of any sales and customer support team. With a global market share of nearly 24% in 2021, Salesforce is undoubtedly a leader in the CRM vendor market. Wondering how Salesforce telephony integration works?

voip 52

voip CRM Call Logging Contact center software 52

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Persistence is also important to a sales team’s success.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Persistence is also important to a sales team’s success.

Sales 48

Sales Call Logging CRM Metrics 48

VirtualPBX

NOVEMBER 12, 2021

Tools like Google Analytics for example are ubiquitous, detailed, and easily customized by wide ranges of businesses to capture sales, engagement, and form activity. But what happens when a customer calls your business? These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.

Marketing 52

Marketing Call Logging CRM APIs 52

VirtualPBX

NOVEMBER 12, 2021

Tools like Google Analytics for example are ubiquitous, detailed, and easily customized by wide ranges of businesses to capture sales, engagement, and form activity. But what happens when a customer calls your business? These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.

Marketing 52

Marketing Call Logging CRM APIs 52

aircall

MAY 3, 2021

A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Salesforce is a leading CRM , and a Salesforce open CTI is a term that refers to technology that enables Salesforce CRM software to interact with telephones.

voip 62

voip Interactive Voice Response CRM Call Center 62

VocalCom

DECEMBER 18, 2017

Every second wasted results in fewer sales and missed opportunities for delivering great customer service. Fortunately, predictive dialers offer the perfect solution to this problem, as this automated technology filters out obstacles and places calls at optimal times to ensure better results. Increased sales. Reduced costs.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89