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CTI is a software solution that integrates phone systems into CRMs so contact centers, sales teams, or anyone else who spends lots of time on the phone, can focus on doing their work and not on small tasks like dialing out or searching for a customer's info. How Southern Glazer's Wine & Spirits wins at customeradvocacy and inside sales.
An impeccable customer service system has various dimensions such as: A worthwhile ticketing system to make sure you don’t keep your customers infinitely waiting. Consolidated customer helpdesk to compile all kinds and customer communication such as Email, messages, chats, and calllogs, etc.
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