Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution
3CLogic
DECEMBER 1, 2022
The human touch provided by a phone call is something we can’t replace, no matter the speed of our internet connection or the slickness of our devices. Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls. 26% want to use SMS for customer care.
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