Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Track all of the important call center metrics. Use the software to improve service.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Global Response

MARCH 27, 2024

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

AWS Machine Learning

SEPTEMBER 11, 2024

Customer experience Generative AI can analyze large volumes of customer service data, like call logs and support tickets, and identify patterns in issues customers frequently report. This insight allows operations teams to proactively address common problems before they severely impact customers.

Technology 88

Technology Engineering contact center solutions Scripts 88