Call Logging Customer emotions Events 
Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Track all of the important call center metrics. Use the software to improve service. One such example is CallMiner.
AWS Machine Learning
SEPTEMBER 11, 2024
Event management By monitoring systems and analyzing patterns in performance data, an AI model can predict issues before they cause outages or degraded service. Customer experience Generative AI can analyze large volumes of customer service data, like call logs and support tickets, and identify patterns in issues customers frequently report.
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