Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep.
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. 4: Exceed your customers’ expectations.
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aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. 4: Exceed your customers’ expectations.
Outsource Consultants
JANUARY 10, 2025
To implement intelligent routing effectively: Map out your agents’ skills and expertise Configure your routing system to match incoming calls with suitable agents Consider factors like language proficiency, technical knowledge, and customer history Task Automation: Unleash Agent Potential Automation powerfully boosts productivity.
Tenfold - Contact Center Blog
JULY 9, 2018
A user-friendly interface that supplies agents with useful customer information they need, when they need it. Also, simple features such as call routing, automatic call logging, call recording can do wonders in reducing AHT. The agent can then simply focus on each call and provide effective solutions.
Tenfold - Contact Center Blog
JUNE 6, 2018
Maximizing effective talk minutes per hour per agent by eliminating non-talk tasks like data entry and call logging. Better workforce management by reducing hard to measure agent time-sinks like editing notes, creating new tasks, revising call history, manual dialling. Reduced need for expensive communication infrastructure.
TeamSupport
APRIL 5, 2019
A customer support software solution that lets you tag tickets by topic is a great way to categorize issues of the same type. For example, creating a tag called “Log-in Issues” can allow agents to easily access common log-in problems of the past and how they were resolved.
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