Call Logging Definition Interactive Voice Response 
JustCall
AUGUST 16, 2021
Modern contact centers are incomplete without advanced features such as IVR, call routing, call analytics, business tool integrations and so on. You can automate important tasks such as routing calls, logging call details, and post-call actions, thanks to CCaaS platforms. Capitalize on Automation.
Hodusoft
DECEMBER 30, 2021
They are definitely here to stay, so it’s better to get to know them better. . An IP PBX solution for multi-tenancies also offers rich data in the reports and call logs, allowing users to identify various crucial details about the company’s performance. In addition, you can also avail of regular DID support and an IVR.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
NOVEMBER 17, 2020
At its most basic level, Computer Telephony Integration (or computer-telephony integration), or is any technology that allows interactions on a telephone and a computer to be integrated or coordinated. Using touch-tone or voice inputs from the caller, determine how to process a call (such as forwarding it to the appropriate person or group).
aircall
MAY 24, 2018
Even something as simple as updating an IVR menu (ex.“Press Aircall’s insights into missed calls, for example, helped Archit visualize exactly where callers were abandoning the main IVR menu. With a few hours of planning and a few seconds of clicking, he was able to set a more effective IVR sequence and realign staff schedules.
JustCall
OCTOBER 25, 2022
Amongst the 2 options, a hosted phone system definitely offers an edge over an on-premise one in terms of the price. VoIP removes any ambiguity and lets the user get his information quite easily through interactive IVRs with precise options. This reduces the need to hire more personnel and improves call resolution times. .
JustCall
MAY 28, 2020
With multiple active calls at any instant, agents will be able to handle more prospects. With Sales scripts, disposition codes, notes, call logging, and monitoring as the available features, predictive dialer acts as a reliable sidekick for your agents. Call center agents have to make hundreds of thousands of calls in a day.
Hodusoft
AUGUST 29, 2024
Definition and Types of AI Overview of AI's Growing Influence Across Industries How AI Technology is Influencing BPO Contact Centers and Its Services? Definition and Types of AI What is Artificial Intelligence? What is AI?
Expert insights. Personalized for you.
98 
Let's personalize your content