InGenius

MAY 17, 2017

This puts the interaction history of callers at agents' fingertips, allowing them to start calls on a warm note. Call Logging. When a call is over, customizable templates make it easy to log relevant information without having to repeat anything, saving your agents valuable time.

Call Logging 48

Call Logging Contact Center Management 48

InGenius

NOVEMBER 5, 2019

In addition to our standard features like screen pop, automated call logging, and screen transfer, there are a few new integrations we'll be demoing. InGenius brings voice into this mix, so users can click-to-dial, easily add call notes, and use call logging templates to make sure every phone call is correctly categorized.

Customer advocacy 48

Customer advocacy Call Logging CRM Enterprise 48

JustCall

DECEMBER 15, 2020

This could include feeding the call details, setting up follow-up sequences, and so on. Post call automation such as automatic call logging helps remove this hurdle and enables agents to make more calls per day. Agents are spared from manual logging of call details. Read More, Here.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

Tenfold - Contact Center Blog

JUNE 6, 2018

For call centers that use Cisco, CTI can reduce costs by: Quicker call resolution, shorter average handling times by displaying contextual information right at the call. Maximizing effective talk minutes per hour per agent by eliminating non-talk tasks like data entry and call logging.

Average Handle Time 59

Average Handle Time Call Logging Call Center Wait times 59

JustCall

SEPTEMBER 16, 2019

Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM. With multiple active calls at any instant, the sales team will be able to handle more prospects.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

Babelforce

OCTOBER 28, 2021

Call logs and summaries sit alongside order history and email contact. Find out more about how babelforce works alongside Salesforce by booking a demo with one of our sales team today. Integrating telephony with Salesforce ensures you have a single data source that anyone in your organization can access.

Customer Service 52

Customer Service Contact Center CRM Call Logging 52

JustCall

AUGUST 6, 2020

Besides building a local presence with a 919 area code number, JustCall offers the following features: Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard. Book a free demo call with our experts.

virtual call center 52

virtual call center Education Interactive Voice Response Telecommunications 52

Hodusoft

JULY 23, 2018

Call logging and recording features save agents time and enable them to pursue more leads with greater precision. Book Your Demo Now! Predictive dialers upgrades and functions smarter with its use, modifying the process as needed to ensure that the hot leads are contacted at the most preferred optimal times.

Abandon rate 45

Abandon rate Contact center software Call Logging Contact Center 45

JustCall

AUGUST 7, 2020

Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard. Book a free demo call with our experts. Book a free demo call with our experts now! How to get 954 Area Code?

virtual call center 52

virtual call center Real estate Interactive Voice Response Call Logging 52

JustCall

OCTOBER 25, 2023

Automated processes can streamline call follow-ups in several ways. For example, you can employ automated call logging, automated task management, and data integration. Many providers offer free trials or demos. It is also about nurturing and managing leads to guide them through the sales funnel. of interactions today.

CRM 52

CRM Call Center Call Logging Sales 52

JivoChat

AUGUST 22, 2019

Your current balance amount and the phone number you want to use as the outgoing call number (if you have several numbers connected) are also visible here. On iPhones, we have implemented an integration with the system call log: you can see calls via the app in the call list in the standard dialer of your phone.

Call Logging 40

Call Logging Accountability Technology Management 40

Natalie Petouhof

SEPTEMBER 1, 2015

In addition, operational data from other customer service systems​ such as call logs, chat history, CTI data and web clicks can be surfaced. Service Wave Analytics demo at [link]. To learn more about this announcement, you can find more information here: Service Cloud at [link]. Salesforce SOS at [link].

Analytics 63

Analytics Average Handle Time Call Logging Best practices 63

JustCall

JANUARY 27, 2023

It offers features like auto attendants, call logging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Reporting – All call logs are saved and can be retrieved from the dashboard. Auto-attendant – Create custom IVR menus.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

JustCall

APRIL 3, 2023

Note: JustCall doesn’t offer any demo account and requires your card details to grant access to JustCall features. Step 2: Go to the “Integrations” section after logging in to your account. Step 9: Click on the text and call icon to view the dial pad, call log, history, and Chatbox.

voip 52

voip CRM Call Logging Contact center software 52

JustCall

OCTOBER 1, 2020

Besides building a local presence with a 949 area code number, JustCall offers the following features: Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard. Book a free demo call with our experts.

virtual call center 52

virtual call center Interactive Voice Response Call Logging Call Center 52

JustCall

JANUARY 23, 2023

The front-end dashboard shows real-time information like calls answered, ongoing calls, calls missed, and so on, and is one of its strongest USPs. Ringblaze call log Top Features of Ringblaze Call recording – All calls are recorded and can be listened to for training and performance monitoring.

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10

JustCall

JULY 16, 2020

Besides building a local presence with a 972 area code number, JustCall offers the following features: Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard. Book a free demo call with our experts.

virtual call center 52

virtual call center Transportation Interactive Voice Response Telecommunications 52

3CLogic

DECEMBER 1, 2022

On the other side, their new cloud contact center solution handles all live, phone-based communication systems and associated data like transcriptions, call logs, and recordings. On one side, their service management systems can store customer and employee information and digital communication data.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Hodusoft

AUGUST 29, 2024

Whether it is about analyzing a huge amount of customer data such as call logs, emails, social media interactions, or identifying key trends, patterns, and insights, AI tools can perfectly and accurately do the job. Ask for a Free demo! Learn More About the Future of BPO!

Contact Center 52

Contact Center Interactive Voice Response Business Process Outsourcing Call Center 52

JustCall

JUNE 24, 2022

Auto Attendant: Phone calls are routed to different departments or personnel inside the firm using a pre-recorded option. The system can automatically attend calls. Call forwarding: It allows staff to route phone calls to the appropriate agent or department. Give it a try.

voip 52

voip Telecommunications Call Logging Customer Support 52

JustCall

APRIL 12, 2023

Make and receive phone calls from anywhere on the web : By simply installing the Chrome extension, you will be able to receive calls from whatever tab you are on. If your business deals with complex selling and involves plenty of Calling/Demo for closing the deal, Wingman should be your go-to tool.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. It allows agents to connect data from calls, forms, chat, and beyond—to help customers achieve better outcomes. Call Logging Call Transcription Lead Segmentation Caller Profiles. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

MARCH 29, 2022

So, the time saved from dialing up these numbers can be used to make more calls per agent. Save Time on Manual Work with Automated Call Logging. So far, you have probably been assessing your sales calls by taking down notes during the call based on what your prospect says. Or schedule a demo.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. How do you stack up to Kixie?” The good folks at Kixie have built what we think is a seriously competitive offering.

Sales 52

Sales APIs Analytics Abandon rate 52

JustCall

JULY 25, 2019

Manual work like data entry, call logging, dialing numbers, creating notes after the calls kill the time that can be otherwise utilized for persuading leads and understanding their requirements. Book a demo call right now and know how you can transform your sales reps and unleash their potential with Predictive Dialer.

Outbound sales 58

Outbound sales Sales CRM Scripts 58

JustCall

SEPTEMBER 16, 2020

Call forwarding. International calling. Call recording. Call analytics. Cold/warm call transfer. Bundled calling + SMS rates. If you want to dig deeper and know more about the features, you can book a free demo call with our business phone system experts! How to Call Canada From the US.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

JustCall

AUGUST 5, 2020

This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. Book a free demo call with our experts now.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

JustCall

JUNE 17, 2020

Cold calling is used as a sales outreach strategy to introduce, familiarize, and build a connection with leads. Besides this, you need to make follow-up calls to these leads and conduct demos. You can allot call disposition codes based on the call outcomes and then trigger SMS campaigns.

Sales 52

Sales CRM Scripts Accountability 52

JustCall

JANUARY 19, 2023

Skype Skype is one of the popular alternatives to VoIP, especially if your use case revolves around meetings and demos. Place video and phone calls through the app from smartphones, laptops, and desktops. You’ll also need to set up demos. With this tool, you can do the following: Leverage messaging, video, and voice messages.

voip 52

voip CRM Interactive Voice Response Enterprise 52

JustCall

DECEMBER 23, 2022

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

voip 52

voip APIs CRM Enterprise 52

SmartKarrot

JULY 2, 2021

Develop proposals, training material, bespoke tutorials, and customized demo accounts, to support pilots, help close deals, and ensure long-term success for each customer. Maintain an overview of volume clients support calls logged to ensure effective support and training is provided to clients. Apply here: [link].

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

SmartKarrot

MAY 14, 2023

Let us discuss some of the features that the intelligence layer offers Features of the Intelligence Layer to MS Teams Calls The intelligence layer to your Teams calls adds some advanced features such as automatic call logging, analytics, and call transcription – all these features make your calls more efficient.

Call Logging 10

Call Logging Analytics B2B Sales 10

Calabrio

MARCH 27, 2025

For example, if your calls are dragging because of customers’ frustration, your call center sentiment analysis tools can dig deeper to understand the reasons behind that. For example, you can leverage AI to score your calls based on relevant metrics such as resolution rate or AHT. Book a free demo today.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

JustCall

MAY 14, 2020

Save Time on Manual Work with Automated Call Logging . You probably take down notes during the call based on what your prospect says. Once the call ends, you go through the notes and give it a remark accordingly. Then you log these details under different fields in your CRM.

Sales 52

Sales CRM Call Logging Accountability 52

JustCall

MAY 14, 2020

Save Time on Manual Work with Automated Call Logging . You probably take down notes during the call based on what your prospect says. Once the call ends, you go through the notes and give it a remark accordingly. Then you log these details under different fields in your CRM.

Sales 52

Sales CRM Call Logging Accountability 52

Interaction Metrics

MARCH 20, 2025

Trusted by 1,000+ global brands (including Foot Locker and Jack in the Box), it uses an in-house LLM to unify surveys, social media, call logs, email, and chat transcripts in one place. Contact InMoment to schedule a demo and get a tailored quote. If it’s offered, never skip a demo. Try before you buy.

Enterprise 62

Enterprise Surveys Analytics Feedback 62