JustCall

JULY 25, 2019

Your sales reps are constantly faced with competing tasks, all seemingly more urgent than the next. This creates a gap, that can be only filled with a sales automation tool like predictive dialer. For a much faster, reliable and efficient outbound calling solution, predictive dialer is a good choice.

Outbound sales 58

Outbound sales Sales CRM Scripts 58

VirtualPBX

JUNE 15, 2021

As part of the release of our Advanced Call Reports feature, we have created our new Advanced Call Reports Whitepaper that displays its capabilities in a helpful portable format you can easily share with members of your team. These features are highlighted among several others as an introduction to Advanced Call Reports.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. It is also about nurturing and managing leads to guide them through the sales funnel. Automated processes can streamline call follow-ups in several ways. Many providers offer free trials or demos.

CRM 52

CRM Call Center Call Logging Sales 52

VirtualPBX

JULY 15, 2021

Today’s blog highlights the number of new ways in which you can sort your reports by phone number type , agent status , and recorded calls and how you can better filter for inbound and outbound call types and isolate results by using negative search criteria. Reach out to our team today if you want to see these features in action.

Call Logging 98

Call Logging Sales Management Customer Service 98

JustCall

APRIL 3, 2023

A business phone system and a customer relationship management (CRM) system are the lifelines of any sales and customer support team. Salesforce integration with a top-rated VoIP service provider like JustCall can enhance your customer experience significantly and level up your sales game.

voip 52

voip CRM Call Logging Contact center software 52

VirtualPBX

MAY 12, 2020

With half a dozen DID numbers in circulation, our in-house call tracking software, Advanced Call Reports, helps us keep track of our efforts. As we’ve written about previously, our Advanced Call Reports tool has seen a lot of success with our Customer Support team in generating call logs about agent performance in call queues.

Marketing 93

Marketing Call Logging Engineering Advertising 93

InGenius

NOVEMBER 5, 2019

CTI is a software solution that integrates phone systems into CRMs so contact centers, sales teams, or anyone else who spends lots of time on the phone, can focus on doing their work and not on small tasks like dialing out or searching for a customer's info. Salesforce High Velocity Sales. Salesforce High Velocity Sales.

Customer advocacy 48

Customer advocacy Call Logging CRM Enterprise 48

Babelforce

OCTOBER 28, 2021

The data helps you improve customer interactions, whether in sales or service. babelforce is the best way to integrate your call infrastructure with Salesforce. Call logs and summaries sit alongside order history and email contact. Everyone in your organization, no matter their department, can access the same data.

Customer Service 52

Customer Service Contact Center CRM Call Logging 52

Hodusoft

JULY 23, 2018

Every second wasted result in fewer sales and missed opportunities for delivering great customer service. Fortunately, predictive dialers offer the perfect solution to this problem, as this automated technology filters out obstacles and places call at optimal times to ensure better results. Book Your Demo Now!

Abandon rate 45

Abandon rate Contact center software Call Logging Contact Center 45

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams. The pricing starts at $7.99 based on usage, per month. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

JANUARY 27, 2023

It offers features like auto attendants, call logging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Reporting – All call logs are saved and can be retrieved from the dashboard.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

JustCall

DECEMBER 15, 2020

Call centers and contact centers encounter a huge volume of calls each day. Managing a large slew of inbound and outbound calls is not an easy task. Agents can't afford to leave customers unattended, nor can they lose sight of their sales targets. Call recording also comes in handy for training purposes.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

Tenfold - Contact Center Blog

JUNE 6, 2018

Are you in a high call volume environment? You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met. One less second per call in a floor of a hundred agents easily means significant impact to the bottomline. Research after-sales support.

Average Handle Time 59

Average Handle Time Call Center Call Logging Wait times 59

JustCall

JUNE 24, 2022

Your sales and customer support teams need a robust communication system that not only fulfills basic tasks but also empowers them to perform better. Auto Attendant: Phone calls are routed to different departments or personnel inside the firm using a pre-recorded option. The system can automatically attend calls. Give it a try.

voip 52

voip Telecommunications Call Logging Customer Support 52

JustCall

AUGUST 5, 2020

This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. ACD features to Boost Call Center Performance.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

SmartKarrot

MAY 14, 2023

Additionally, sales managers and customer success managers (CSMs) can take the help of these intelligent features to understand customer (or teams’) emotions and behaviors during the call. With the AI layer for the call, you can enjoy automatic call logging.

Call Logging 10

Call Logging Analytics B2B Sales 10

SmartKarrot

JULY 2, 2021

Develop proposals, training material, bespoke tutorials, and customized demo accounts, to support pilots, help close deals, and ensure long-term success for each customer. Work closely with the sales and operations teams to drive orders and in life service delivery. Drive sales strategies for upsell to clients.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

MAY 26, 2022

10-minute guide to Setup Call Center for under $200. If you are planning to setup call center for giving support or handle inbound sales queries, here is your guide to set up a call center in minutes for under $200. Watch video demo on how to get phone numbers on JustCall ? Let’s get started.

Call Center 98

Call Center Inbound sales Call Logging CRM 98

JustCall

DECEMBER 23, 2022

Monitor, whisper, or barge – Managers can listen to live agent calls and/or guide agents with call whispering or speak directly with the customer using call barging. Sales dialer- Deliver calls using an automated dialer. Upload contact lists, start dialer campaigns, and connect to only answered calls.

voip 52

voip APIs CRM Enterprise 52

JustCall

SEPTEMBER 16, 2020

From sales and support to the admin department, each division of your business will need a phone line of its own. Call forwarding. International calling. Call recording. Call analytics. Cold/warm call transfer. Besides offering remote access, they help sales teams amp up their call volumes.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

JustCall

JANUARY 23, 2023

Capterra ( Get App Reviews ) “JustCall is easy to Install and use; free text and calling are the cherry on top. Using that service to grow sales is amazing.” The front-end dashboard shows real-time information like calls answered, ongoing calls, calls missed, and so on, and is one of its strongest USPs.

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10

JustCall

JANUARY 19, 2023

Sales and support automation – Save time on manual tasks with automated sales and support workflows. For sales teams, the automated sales dialer takes over dialing time and connects agents to answered calls only. Place video and phone calls through the app from smartphones, laptops, and desktops.

voip 52

voip CRM Interactive Voice Response Enterprise 52