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Best Practices for Working from Home with InGenius

InGenius

The same features you were used to from the office are still there, so you can continue to work the way you're used to when making or taking phone calls. That being said, now that you can't chat with your coworker in person, there are a few features you might not have been using previously that you'll find particularly helpful now.

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

With the Anthropic Claude 2 model selected, enter your prompt “Create a call script for an agent that helps customers with lost credit cards” and press Enter. Automate post-call tasks You can also use SageMaker Canvas generative AI to automate post-call work in call centers.

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After Call Work – Why it Matters and How to Ensure it’s Done Right

TechSee

The importance of after call work. Implementing proper after call work processes can go a long way toward improving the customer-company relationship. Strategic CRM Processes: Incorporating after call work into standard workflows ensures that the company has the data it needs to build stronger relationships with customers.

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5 Ways to Manage Incoming Emails

Inbenta

A 24/7 channel: we can send emails whenever we need to and we can read the answer in detail whenever we want, which is not the case for phone calls. Confidence: unlike the phone, emails offer a formal way of communication with a person or company, which gives the user confidence. Predefined but qualitative answers.

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Improving Customer Experience through Better Processes and Automated Communication

JustCall

Customers crave exceptional service and quick, personalized interactions like never before. Today’s digitally savvy customers foresee proactive service, personalized interactions, and unified experiences across digital channels. When it’s time to buy, customers want personalized offers, like businesses get them.

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The Benefits of Aircall’s CRM Phone Integrations

aircall

It feels good to have an interesting, enjoyable conversation with another person. During conversations, your employees can continue learning more about customers and document everything in a central place that’s accessible to other employees. Enable customized call center reporting via dashboard analytics based on real-time data.

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How Unified Communications Can Help Improve Customer Service

CSM Magazine

Cloud phone systems allow you to use your devices to make and receive phone calls with the help of a web application, a server and your phone. The web application provides a user friendly interface that allows you to administer your system, manage calls, and check your call logs. Screen Sharing.