AWS Machine Learning

DECEMBER 21, 2023

Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls. Typically, call scripts guide agents through calls and outline addressing issues. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center 110

Contact Center Scripts Interactive Voice Response contact center solutions 110

AWS Machine Learning

SEPTEMBER 11, 2024

When incidents do occur, generative AI models can generate preliminary documentation of the event, including details on impacted systems, potential root causes, and troubleshooting steps. This allows engineers to spend less time on documentation and more time focused on other engineering tasks. —a

Technology 81

Technology Engineering contact center solutions Scripts 81

Zingtree

MARCH 22, 2018

In the call center world, interactive knowledge bases and documentation are an incredible alternative to traditional articles, making it easier: for customers and call center employees to engage with and understand the content at-hand. – More accurate call logging, and reduced after-call work (ACW).

Call Center 58

Call Center Management Average Handle Time Call Logging 58

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Localization features and international calling. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

aircall

JANUARY 19, 2021

A simple log-in process connects them to all their digital sales tools at a glance. Call logging. Outbound calls are automatically logged to create a documented call history where sales reps can identify where prospects are within the sales funnel. How Support Teams Use a Cloud-Based Phone System.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

JANUARY 29, 2024

Let’s look at what these are.

Sales 52

Sales APIs Analytics Abandon rate 52

JustCall

DECEMBER 23, 2022

Spotlighting people: The ability of meeting organizers and presenters to “spotlight” certain meeting participants PowerPoint grid view: An improved way of presenting a PowerPoint document in a meeting, where you don’t need to flip through all slides, you can show specific ones as needed. Feedback on Ooma from Real-World Users.

voip 52

voip APIs CRM Enterprise 52