ProProfs Blog

MARCH 5, 2019

A figure that stresses the importance of employee engagement and feedback in current times – the Employee Engagement Benchmark study conducted by Tempkin Group in 2016 , found that. times as many engaged employees as compared to those in customer experience laggards. Customer Experience leaders have 1.5

Feedback 88

Feedback Customer Experience Abandon rate Call Logging 88

aircall

MAY 19, 2017

Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.

Sales 81

Sales Call Logging CRM Metrics 81

3CLogic

APRIL 10, 2024

To understand the technology's true impact on customer and employee engagements, ask yourself; Have you ever encountered the frustration of repeating the same issue multiple times to different agents — or maybe even the same agent? Now, let’s see how this integration enhances the ServiceNow platform!

Management 64

Management Call Logging CRM Call flow 64

Verint

DECEMBER 15, 2017

The groundswell of interest in automating many of the traditionally routine tasks in the contact center is creating a substantial impact on both employee engagement and the customer experience, and we expect this automation groundswell will do nothing but grow in the months and years ahead.

Quality management 29

Quality management Call Logging Management Employee engagement 29

Zingtree

MARCH 22, 2018

With a well-developed strategy for knowledge base management in a call center, there’s a huge wave of benefits that come with it, including: – Improved contact centre metrics such as Average Handle Time, First Contact Resolution and Customer Satisfaction. – Lowering the Time to Competency for new employees.

Call Center 58

Call Center Management Average Handle Time Call Logging 58

InGenius

OCTOBER 19, 2017

Ongoing Gallup data on employee engagement shows that organizations with highly engaged workforces deliver 147% higher earnings per share and consistently outperform their competitors.

Contact Center 48

Contact Center Call Logging Call Center CRM 48

aircall

MAY 19, 2017

Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.

Sales 48

Sales Call Logging CRM Metrics 48