Cincom

APRIL 15, 2025

Conduct internal audits and customer feedback analysis to understand gaps in experience delivery. Step 3: Build a Unified Customer Data Foundation A robust customer experience management strategy requires integrating data from various sources like CRMs, call logs, chatbots, and transactional systems.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

aircall

MAY 21, 2021

Leverage cloud phone system features to respond more quickly to customer calls to cut down on wait times and callbacks. Leverage automation to learn even more about your customers with voice calling features like call logging, call recording , call transcription, and insight cards. Inspiration.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62

JustCall

DECEMBER 23, 2022

Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. Feedback on JustCall from Real-World Users. Screen recording – Record screens and calls for quality training.

voip 52

voip APIs CRM Enterprise 52

JustCall

JANUARY 19, 2023

From customer journey mapping to real-time data, Nextiva’s CRM goes beyond the less detailed contact databases offered by other VoIP services. This tool also comes with a built-in translator, which translates phone calls in real-time. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10 10 GetVoIP– 4.6/5 5 Capterra– 4.5/5 5 TrustRadius– 7.7/10

voip 52

voip CRM Interactive Voice Response Enterprise 52

Interaction Metrics

MARCH 20, 2025

CRM (customer relationship management): Primarily focuses on managing customer experience from a sales or support angletracking leads, storing customer data, and logging customer communication for future reference. We hunted for platforms that turn feedback into action and scale with your ambitions. Why Would You Need CX Software?

Enterprise 62

Enterprise Surveys Analytics Feedback 62