aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

JustCall

JANUARY 27, 2023

Call queues – Cater to customers even when agents are busy by placing their calls on hold and connecting them as soon as agents are available. Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Automatic saving of customer details – Calls, texts, voicemails, etc. Feedback on JustCall from Real-World Users. Call masking – Mask private numbers to protect agents’ privacy.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

DECEMBER 23, 2022

Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. Feedback on JustCall from Real-World Users. Screen recording – Record screens and calls for quality training.

voip 52

voip APIs CRM Enterprise 52

JustCall

MARCH 29, 2022

Virtual agents can handle everything from ordering to tracking and query management. Collecting feedback. The only way you can make sure that you leave no one out of the post-call surveys is to automate the process. So, the time saved from dialing up these numbers can be used to make more calls per agent.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Interaction Metrics

MARCH 20, 2025

CRM (customer relationship management): Primarily focuses on managing customer experience from a sales or support angletracking leads, storing customer data, and logging customer communication for future reference. We hunted for platforms that turn feedback into action and scale with your ambitions. Why Would You Need CX Software?

Enterprise 62

Enterprise Surveys Analytics Feedback 62