article thumbnail

After Call Work – Why it Matters and How to Ensure it’s Done Right

TechSee

The importance of after call work. Implementing proper after call work processes can go a long way toward improving the customer-company relationship. This can be accomplished through gamification , cash bonuses or other incentives such as priority parking and shift preference. Tools & Tech to Streamline after call work.

article thumbnail

Call Center optimization: Tools and best practices to increase performance

NobelBiz

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

JustCall Vs. Genesys: Who Wins the Cloud Call Center Software Battle?

JustCall

Collaboration Conference calling, screen sharing, and team collaboration tools. Analytics and Reporting Analytics and reporting features such as call logs and call tracking. Analytics and reporting features include real-time monitoring, call center performance metrics, and customer journey analysis.

article thumbnail

Top Metrics that Measure Inbound Call Center Performance

Tenfold - Contact Center Blog

In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. Also, simple features such as call routing, automatic call logging, call recording can do wonders in reducing AHT. Average Call Transfer Rate.

Metrics 78
article thumbnail

Top 8 Avoxi Alternatives & Competitors in 2022

JustCall

If you have specific call logging, call recording, and call routing Avoxi is a good choice. It allows agents to connect data from calls, forms, chat, and beyond—to help customers achieve better outcomes. Call Logging Call Transcription Lead Segmentation Caller Profiles. per user per month.