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On the other side, their new cloud contact center solution handles all live, phone-based communication systems and associated data like transcriptions, calllogs, and recordings. On one side, their service management systems can store customer and employee information and digital communication data.
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Trusted by 1,000+ global brands (including Foot Locker and Jack in the Box), it uses an in-house LLM to unify surveys, social media, calllogs, email, and chat transcripts in one place. Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps.
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