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However, according to the most recent available data , the AHT industrystandard or average is about 6 minutes and 3 seconds. For example, if your calls are dragging because of customers’ frustration, your call center sentiment analysis tools can dig deeper to understand the reasons behind that.
They dont just follow scripts they learn, adapt, and take action in real time. Unlike traditional chatbots or automated phone menus, AI voice agents dont just follow a script. For example: Chatbots that follow scripts (If the customer asks about refunds, show the return policy). So whats the answer? AI voice agents.
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