InGenius

SEPTEMBER 3, 2019

Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Customer Journey Mapping.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

JustCall

DECEMBER 23, 2022

Smart call routing – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Along with phone calls and messaging features, RingCentral also integrates with third-party solutions like Zendesk, Slack, HubSpot, and Salesforce.

voip 52

voip APIs CRM Enterprise 52

JustCall

JANUARY 19, 2023

Top Features of JustCall Call queues – Route calls to the right agent using IVR , skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Monitor, whisper, or barge – Monitor live agent calls or guide them in real-time with call whispering.

voip 52

voip CRM Interactive Voice Response Enterprise 52

Interaction Metrics

MARCH 20, 2025

Journey mapping : We favored tools that visualize every step of the customer experience , from first-click excitement to post-purchase hiccups. Pricing Plans start at $75/user/month for the basics (voice, IVR, AI), rising to $155/user/month for advanced AI and workforce engagement. No more Oops, we missed that email!just

Enterprise 62

Enterprise Surveys Analytics Feedback 62