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So, the automatic call distributor system fast-tracks the customer resolution process and allows the customers to leave on a satisfying note. IVR (InteractiveVoiceResponse). The interactivevoiceresponse system plays the role of a virtual receptionist for your company.
Real timecall monitoring features include live call monitoring. This is useful for managers in guiding and assessing agents in real time. Managers may listen to ongoing calls between agents and customers, without either parties knowing. This is not possible with legacy phone systems.
Aces timemanagement. Automation helps in timemanagement. Thereby, it makes sure that time is being effectively allocated and utilized. An InteractiveVoiceResponse ( IVR ) is an automated phone menu system that uses a computer to gather information from callers and determine their needs.
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