JustCall

JANUARY 23, 2023

Enterprises looking for video conferencing services or in-depth analytics reports will have to look for Grasshopper alternatives. Call notes and ratings – You can rate recorded calls and add notes to help agents improve. Video conferencing – RingCentral supports global video conferencing with up to 500 members.

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10

JustCall

DECEMBER 12, 2022

SMS integrated Desktop and mobile versions offered Interactive voice response (IVR) is available Voicemail by email Click to dial Unlimited inbound minutes Call tracking and recording Email and chat support Bulk SMS campaigns (Premium package) Priority support (Premium package). Key Features. Knowlarity.

Interactive Voice Response 52

Interactive Voice Response call center software Multichannel CRM 52

Calltools

MARCH 4, 2020

A video graphics card with at least 8 MB of RAM. By using ACD , you ensure that calls get answered as soon as possible. Interactive Voice Response (IVRs) Interactive voice response software reduces the number of actions your agents must take to execute tasks. At least 2 GB of RAM.

Call Center 52

Call Center Interactive Voice Response CRM voip 52

JustCall

JANUARY 30, 2023

Business phone systems greatly enhance an enterprise’s ability to collaborate and serve customers better through calls, text, and other advanced features like smart IVR , call queues , voicemail, and call monitoring. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise Call Logging 52

JustCall

JANUARY 20, 2023

JustCall delivers telephony features that help enterprises tie all communication channels like calls, texts and video onto one collaborative platform. Monitor, whisper, or barge – Monitor live agent calls or guide them in real-time with call whispering.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip APIs 52

NobelBiz

SEPTEMBER 24, 2024

A strong Nextiva alternative will provide automated call logging, workflows, and reporting. Features like automated call transcriptions, follow-up reminders, and lead scoring can reduce the workload for your team and increase productivity. Automation Automation is key to improving operational efficiency. Why Choose RingCentral?

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

AUGUST 8, 2022

Google Voice comparison, starting with the UI so that you can get an idea of the touch and feel of the solutions. JustCall: IVR Analytics. Then, we have Google Voice with its fair share of results: Google Voice, Landing Page. Google Voice: Desktop and Mobile app. JustCall: Dashboard. JustCall: Mobile app.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

APRIL 4, 2023

JustCall is a leading cloud-based phone system that allows businesses to make and receive phone calls from anywhere. With features like call recording, IVR (Interactive Voice Response), call forwarding, and voicemail. Advanced call routing, call recording, and call queuing.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user. The pricing starts at $7.99 based on usage, per month.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. Nextiva offers HD calls, which is definitely quite useful for video-conferencing , etc. Currently, JustCall is a voice-only service.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

aircall

AUGUST 13, 2021

Superior Voice Quality. The only way VoIP interferes with voice or video information is by turning it from analog to digital packets. Advanced call routing. Automated caller assistance via Interactive Voice Response (IVR). Virtual call center with consolidated contacts. Call whispering.

voip 62

voip Interactive Voice Response APIs Call Center 62

aircall

DECEMBER 7, 2022

Entry-Level Features: Softphone for desktop, Android, and iOS; IVR; call recording; basic analytics; warm transfers; live group onboarding sessions; customers can enjoy 50+ features on our Essentials plan alone. Entry-Level Features: Android and iOS app, unlimited calls in the U.S. Number of Entry-Level Integrations: 100+.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

JustCall

FEBRUARY 6, 2023

Following are some can’t-miss features you should care most about while on your quest for the best cloud phone system: IVR Interactive voice response ( IVR ) uses a step-wise guide of pre-decided messages to connect customers to the right agent or department based on their inputs. Why Choose RingCentral?

voip 52

voip Interactive Voice Response CRM Contact Center 52

NobelBiz

APRIL 12, 2021

You can use a softphone to make calls from your computer to another computer or from computers to phones. As opposed to having a traditional switchboard, this lowers the cost of making phone calls. In addition to telephony, a softphone program allows you to chat and organize video conferences.

voip 52

voip Interactive Voice Response Contact Center Telecommunications 52

JustCall

APRIL 5, 2023

They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. Companies know that robust VoIP services are essential.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

Balto

JANUARY 2, 2025

Call Abandonment Rate: Keeping Customers Connected High abandonment rates signal trouble for customer satisfaction and retention. AI addresses this issue head-on by optimizing call routing, providing self-service options, and proactively managing peak periods.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service. For 8×8 Express, the maximum allowable active participants are 100.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Talkdesk

MAY 17, 2016

We are adding SMS and video to our contact center offering to enable businesses to connect with customers on their channel of choice. Video will be available later this year. For this announcement, we were joined by Brad Armstrong , Slack’s Head of Business Development. This integration is available in public beta starting May 18.

APIs 40

APIs Call Logging call center software Call Center 40

JustCall

DECEMBER 23, 2022

Smart call routing – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Along with phone calls and messaging features, RingCentral also integrates with third-party solutions like Zendesk, Slack, HubSpot, and Salesforce.

voip 52

voip APIs CRM Enterprise 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

JANUARY 19, 2023

Top Features of JustCall Call queues – Route calls to the right agent using IVR , skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Monitor, whisper, or barge – Monitor live agent calls or guide them in real-time with call whispering.

voip 52

voip CRM Interactive Voice Response Enterprise 52

NobelBiz

MAY 24, 2022

Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents. For a regular interaction, you must design a team communication policy. This entails organizing systematic virtual meetings with video conferencing software.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

JustCall

AUGUST 18, 2022

As such, they can automatically answer incoming calls at all times and connect them to the desired extension through rule-based call routing. They can also engage with callers, walk them through the interactive voice response (IVR) menu, offer tailored greetings, capture basic inputs from the caller, and play hold music.

voip 52

voip Interactive Voice Response outsourcing Engineering 52

JustCall

APRIL 5, 2023

Available as an add-on service Free Trial Not Available. Lite version available for $9 per user for one month. 14-days free trial available.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

Freshcaller

JULY 2, 2018

Continuous, constructive follow-up with a live dashboard: Being able to have a clear picture of what’s going on with the calls and other operations of the call center at any given instance is important for your team’s growth and performance. Multi-level IVR. Call recording. Call Forwarding. Call Barging.

call center software 40

call center software Call Center Interactive Voice Response Call Logging 40

JustCall

JANUARY 2, 2020

Access Call Logs and Voicemails. Better Call Tracking with New Dashboard Widgets: We upgraded the JustCall dashboard with some new analytics widgets. These widgets improved the call tracking and analytics capability of JustCall. IVR Call Analytics. Post-Call Survey Analytics. View and edit contacts.

CRM 52

CRM Analytics Surveys Accountability 52

NobelBiz

MARCH 21, 2023

More from our video on How to Build a Seamless Customer Experience Using Omnichannel? That is why you must: Ensure that you take care of call routing by optimizing your call center IVR (by configuring your parameters) and segmenting your teams to handle requests based on call type or client profile.

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

JustCall

FEBRUARY 28, 2024

Pros & cons Pros Cons Appreciated for its user-friendly interface and efficient CRM integrations, enhancing productivity in handling calls and client information Difficulties with Salesforce integration and audio quality when using certain headsets. Customer review “ Super easy to use. Account Executive.

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

APRIL 13, 2023

Top Features of JustCall Conversation intelligence – Capture and analyze customer interactions to make sense of what’s working and what’s not Real-time prompts help agents dodge objections and prompt them with ideal responses throughout the call. Orchestrate emails, calls, meetings, etc., strategically.

Coaching 10

Coaching CRM Sales Analytics 10

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Top Features of JustCall Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent without waiting.

Sales 52

Sales Coaching CRM Contact center software 52

Interaction Metrics

MARCH 20, 2025

Winner: Medallia Medallia sits at the forefront of all-in-one enterprise CX because it unifies just about every feedback channelsurveys, social, web, video, call centers, text analyticsinto a single, comprehensive platform. Sprinklr Sprinklr is a unifying force for social, chat, email, and SMS interactions.

Enterprise 62

Enterprise Surveys Analytics Feedback 62