InGenius

SEPTEMBER 3, 2019

Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Customer Journey Mapping.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

aircall

MAY 21, 2021

Leverage cloud phone system features to respond more quickly to customer calls to cut down on wait times and callbacks. Leverage automation to learn even more about your customers with voice calling features like call logging, call recording , call transcription, and insight cards. Inspiration.

Journey mapping 62

Journey mapping Sales Call Logging CRM 62

Interaction Metrics

MARCH 20, 2025

Journey mapping : We favored tools that visualize every step of the customer experience , from first-click excitement to post-purchase hiccups. Trusted by 1,000+ global brands (including Foot Locker and Jack in the Box), it uses an in-house LLM to unify surveys, social media, call logs, email, and chat transcripts in one place.

Enterprise 62

Enterprise Surveys Analytics Feedback 62

JustCall

DECEMBER 23, 2022

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

voip 52

voip APIs CRM Enterprise 52

JustCall

JANUARY 19, 2023

From customer journey mapping to real-time data, Nextiva’s CRM goes beyond the less detailed contact databases offered by other VoIP services. NextOS Analytics: You can gain invaluable insights into employee activity, customer experience, etc., thanks to customizable dashboards, wallboards, and reports. 5 Capterra– 4.1/5

voip 52

voip CRM Interactive Voice Response Enterprise 52