Remove Call Logging Remove Journey mapping Remove Virtual Agent
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Top 8×8 Alternatives & Competitors in 2022

JustCall

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

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The Best CX Software Of 2025

Interaction Metrics

Journey mapping : We favored tools that visualize every step of the customer experience , from first-click excitement to post-purchase hiccups. Trusted by 1,000+ global brands (including Foot Locker and Jack in the Box), it uses an in-house LLM to unify surveys, social media, call logs, email, and chat transcripts in one place.