CSM Magazine

AUGUST 31, 2023

At times, a customer’s problem may require further escalation to a higher authority, and in such cases, it is important for the customer to be informed about the status of their issue. Quick resolution of queries also helps reduce wait times and ensures that customers can get on with their day without their experiences being marred.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

aircall

MAY 21, 2021

You could think about human-centered design the same way that a business designs its waiting room. Waiting rooms are generally painted in relaxing neutral colors. The chairs are comfy, and colorful magazines are strewn about. By design, it’s intended to calm nerves and make the wait more enjoyable.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62

CSM Magazine

MAY 25, 2023

This integration simplifies the workflow, allocates tasks to the right agents, and reduces waiting time, ultimately increasing first-call resolution. CTI enables agents to access customer information, call logs, and other important data in real time, resulting in more customized interactions.

CRM 52

CRM Management Call Logging First call resolution 52