InGenius

NOVEMBER 12, 2018

As well as speeding up call times and providing each agent with vital, screen-popped information at the start of every interaction, other features such as automated call logging and enhanced call reports allow contact centers to effortlessly map out each step of the customer journey from the moment it starts.

Call Logging 48

Call Logging Multichannel Contact Center CRM 48

VocalCom

DECEMBER 18, 2017

Call logging and recording features save agents time and enable them to pursue more leads with greater precision. Predictive dialers grow smarter with use, tweaking the process as it goes to make sure that the strongest leads are contacted at the most optimal times. Agents are therefore able to speak with the strongest prospects.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89

JustCall

DECEMBER 12, 2022

The cost of this dialer for call center technology is highly affordable. Ringless voicemail Voice broadcast Click-to-call Fastest dialing Secure data protection Nil downtime Well-designed agent status board Call log recording. Dialer360 Call Dialer Software Pricing. Key Features. per month to $25.00 Key Features.

Interactive Voice Response 52

Interactive Voice Response call center software Multichannel CRM 52

JustCall

AUGUST 8, 2022

Apart from storing critical information, such as call logs, as a shared asset JustCall also allows internal members to set up meetings, share documents, pass call notes and dispositions during calls, tag calls, and even get on concurrent calls. Not Available. JustCall was made to empower teams.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

Hodusoft

AUGUST 29, 2024

Whether it is about analyzing a huge amount of customer data such as call logs, emails, social media interactions, or identifying key trends, patterns, and insights, AI tools can perfectly and accurately do the job. The future of AI in contact centers promises to modernize the way businesses interact with their customers.

Contact Center 52

Contact Center Interactive Voice Response Business Process Outsourcing Call Center 52

JustCall

FEBRUARY 25, 2020

I find the feature that makes it unique from other shared inbox tools is that you get multichannel support and very smooth integrations with other business tools. Its CRM features help to track leads and sales pipeline, keep account of your records and call logs. Apart from the email, you can also set a shared inbox for SMS.

Finance 59

Finance CRM Accountability Sales 59

JustCall

APRIL 5, 2023

However, live support is available 24/5 for Standard account holders Dedicated Account Manager Available for Premium and Custom plans Available as an add-on service Personalized Onboarding and Installation Available on all three plans.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52