Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. Modern-day contact centers do just that. Measure, report, and analyze.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

aircall

NOVEMBER 15, 2022

Thinking that the strategies that drive sales in stores will have the same effect in an online setting is a missed opportunity. . Not for a sale, not for support, and definitely not for a second purchase. This is when they realize they need to start taking calls as a lead source but also as a support channel. .

Sales 62

Sales Real estate Upselling Call Logging 62

JustCall

NOVEMBER 16, 2022

Are your sales and customer service teams constantly juggling between tabs? Before we look at how the Zoho CRM integration can benefit your business, let’s understand why delivering a personalized experience is the name of the game today. How Can Zoho CRM Phone Integration Improve Your Sales Team’s Productivity?

CRM 52

CRM Sales Call Logging Analytics 52

NobelBiz

JULY 16, 2024

Outbound sales dialing can be challenging, but with the right strategies and tools, you can significantly improve your results. In this article, we’ll explore 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 1. This feature is designed to streamline operations and improve overall dialing performance.

Outbound sales 52

Outbound sales Sales CRM Contact Center 52

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

InGenius

OCTOBER 9, 2019

In today's sales landscape, it's no longer enough to just be confident in your product and its features. Consumers are looking for a more connected, more personal experience - even in the B2B space. For sales leaders, this means building teams and processes that can focus on the customer journey, instead of one-off transactions.

Sales 48

Sales Call Logging CRM B2B 48

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Customer feedback helps employees to better understand the customer’s needs and personalize the experience they deliver.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

NobelBiz

OCTOBER 8, 2024

In outbound sales, success often comes down to one key element: making genuine connections. It’s not just about the number of calls on your to-do list; it’s about how those conversations turn into valuable leads and sales. Obviously, the more prospects you reach, the better chance you have of converting leads into sales.

Outbound sales 52

Outbound sales Sales CRM Call Center 52

Fonolo

OCTOBER 8, 2019

This data, gleaned from social media, web visits, call logs, and other sources, can help you improve customer experience (CX) and maximize the value delivered. For example, retailers can provide personalized offers, reduce customer churn, and handle issues proactively. Make it Personal. Hire the Best Agents.

Big data 92

Big data Call Center Call Logging Contact Center 92

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. It minimizes the manual dialing nightmare for sales and lead generation teams. This helps you expand your business and get clients overseas.

Sales 52

Sales CRM Scripts APIs 52

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. During after-call work.

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

JustCall

APRIL 8, 2024

Does watching your leads go through to sales feel like a long-drawn battle? A prolonged sales cycle isn’t just inconvenient; it’s a giant hole that drains your resources and hampers your ROI. And, while your sales team is stuck in endless negotiations, you miss out on some good opportunities. What is the sales cycle?

Sales 40

Sales CRM Call Logging B2B 40

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. What you deem high call volume varies depending on the size of your business and the industry in which it operates.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

JUNE 17, 2020

This calls for a need to change your sales prospecting strategy. Interventions in sales outreach through integrated communication systems is one way to adapt to not only the current scenario. In a previous blog post, I shared strategies around how to pivot sales processes. Getting Sales Prospecting Right.

Sales 52

Sales CRM Scripts Accountability 52

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. During after-call work.

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Persistence is also important to a sales team’s success.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Persistence is also important to a sales team’s success.

Sales 48

Sales Call Logging CRM Metrics 48

Avaya

SEPTEMBER 26, 2016

The customer’s perspective was that companies should just let their employees use personal mobile devices, with no need for an enterprise-grade software client to tie the device to the company network, databases, apps or governance.

Enterprise 78

Enterprise Call Logging Government Personalization 78

Talkdesk

NOVEMBER 6, 2017

The demand for Peloton’s bikes and the fitness experience that comes with them, grew rapidly and soon the sales team had an urgent need for an intelligent, streamlined sales process to manage their incoming requests. Matt Heiss, Peloton’s Director of Sales Operations, filled the room at Talkdesk’s kickoff Dreamforce 2017 session.

Sales 8

Sales Call Logging Construction Coaching 8

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform.

Sales 52

Sales APIs Analytics Abandon rate 52

VirtualPBX

JUNE 15, 2021

As part of the release of our Advanced Call Reports feature, we have created our new Advanced Call Reports Whitepaper that displays its capabilities in a helpful portable format you can easily share with members of your team.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. This lets you tailor your customer interactions to each caller, providing a better, more personalized experience overall. It’s scalable. A CRM is affordable enough for startups.

CRM 71

CRM Customer Experience Call Logging voip 71

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

MAY 11, 2023

The seamless connection between JustCall and Follow Up Boss automates time-consuming activities like call logging, contact syncing, and appointment scheduling, freeing up more time for you to focus on closing deals. Improved client experience Delivering a seamless, personalized experience to clients sets you apart from competitors.

Real estate 52

Real estate Call Logging CRM Sales 52

aircall

APRIL 19, 2021

To deliver a good customer experience, your sales and support agents must continually build relationships with every customer interaction they have. It feels good to have an interesting, enjoyable conversation with another person. There’s no shortage of information for sales and support reps to use as conversation starters.

CRM 62

CRM voip APIs Call Logging 62

InGenius

NOVEMBER 5, 2019

CTI is a software solution that integrates phone systems into CRMs so contact centers, sales teams, or anyone else who spends lots of time on the phone, can focus on doing their work and not on small tasks like dialing out or searching for a customer's info. Salesforce High Velocity Sales. Dreamforce speaking sessions.

Customer advocacy 48

Customer advocacy Call Logging CRM Enterprise 48

CrazyCall

MAY 7, 2019

Any time you call customer service or get a sales call you can hear the same phrase. “To improve quality of our calls/for security purposes/for training purposes this call will be recorded.” ” It’s industry standard, however not all companies make actual use of call recordings.

Call Logging 87

Call Logging voip industry standards Finance 87

JustCall

APRIL 9, 2024

Customers crave exceptional service and quick, personalized interactions like never before. Today’s digitally savvy customers foresee proactive service, personalized interactions, and unified experiences across digital channels. When it’s time to buy, customers want personalized offers, like businesses get them.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

Tenfold - Contact Center Blog

JUNE 6, 2018

Are you in a high call volume environment? You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met. One less second per call in a floor of a hundred agents easily means significant impact to the bottomline. Research after-sales support.

Average Handle Time 59

Average Handle Time Call Center Call Logging Wait times 59

TechSee

SEPTEMBER 18, 2019

The importance of after call work. Implementing proper after call work processes can go a long way toward improving the customer-company relationship. Strategic CRM Processes: Incorporating after call work into standard workflows ensures that the company has the data it needs to build stronger relationships with customers.

Average Handle Time 84

Average Handle Time CRM Contact Center Gamification 84

JustCall

FEBRUARY 13, 2023

This is especially true for sales and support teams. From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. Maintain Your Privacy Using personal phones for business can risk your data and privacy.

voip 52

voip Call Logging Finance Sales 52

aircall

MAY 3, 2021

Any organization that experiences a high volume of incoming phone calls or whose sales and support teams make lots of outbound calls will improve efficiency dramatically with the addition of a CTI integration in Salesforce. Third-party CTI systems work much the same way for incoming and outbound calls.

voip 62

voip Interactive Voice Response CRM Call Center 62

JustCall

AUGUST 1, 2019

Automation is ruling out almost every repetitive process and sales is no exception. And for growing the bottom line, sales team need to be armored with the best sales automation solutions. Auto Dialer and Predictive Dialer perfectly fill the gap created by the repetitive and monotonous work involved in the sales process.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

JustCall

JANUARY 17, 2023

JustCall is a cloud phone and SMS software built for sales and support teams. JustCall offers a powerful sales dialer that includes three types of dialers: auto dialer, predictive dialer, and dynamic dialer. The system provides real-time insights on call and SMS engagement, as well as a detailed call log and call recording.

Real estate 11

Real estate Call Logging SaaS CRM 11

JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. It is also about nurturing and managing leads to guide them through the sales funnel. Automated processes can streamline call follow-ups in several ways. It is a necessity for modern call centers.

CRM 52

CRM Call Center Call Logging Sales 52

InGenius

JULY 19, 2019

My first sales job was at a contact center in the early 2000s. I was expected to call over 100 people each day and to throw my pitch to as many people as would listen, trying to get as many to stick as possible. I'm willing to bet if you worked in sales for any length of time, you've seen this modus operandi in action.

Contact Center 48

Contact Center CRM Call Logging Education 48