aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike. Ask for training.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Localization features and international calling. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Intelligent routing – Calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on. AI agent – An NLP-enabled virtual agent can be deployed to support customers.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike. Ask for training.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

MARCH 29, 2022

Virtual agents can handle everything from ordering to tracking and query management. So, the time saved from dialing up these numbers can be used to make more calls per agent. Save Time on Manual Work with Automated Call Logging. Once the call ends, you go through the notes and give it a remark accordingly.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

FEBRUARY 24, 2025

Well, youve probably guessed it already AI agents. They dont just follow scripts they learn, adapt, and take action in real time. AI voice agents. Unlike traditional chatbots or automated phone menus, AI voice agents dont just follow a script. Agentic vs. non-agentic AI Not all AI is created equal.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

JustCall

DECEMBER 23, 2022

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

voip 52

voip APIs CRM Enterprise 52