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Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as calllogging, these tools collect and record phone usage within a callcenter. Use the software to improve service. How does AI help customer service agents?
Self-service support. Self-service support is an essential part of call management. Common queries call management software can help with include: Opening hours requests Making reservations Balance inquiries Checking order statuses. Most self-service occurs within your IVR.
Useful features Call Routing Call Recording Call Management Blended CallCenterCallLogging, VirtualCallCenter, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?
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