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Consolidated customer helpdesk to compile all kinds and customer communication such as Email, messages, chats, and calllogs, etc. Training for customer service can comprise a lot of things such as: Tutorials. Expert lectures. Activities. Presentations. Study sessions and lots more.
Attend online and in-person events and seminars to quickly build an understanding of the sector and the users’ needs. Maintain an overview of volume clients support callslogged to ensure effective support and training is provided to clients. Conduct group refresher workshops and webinars. Apply here: [link].
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