Spearline

OCTOBER 5, 2021

Proactively manage carriers to ensure a consistently high-quality service and monitor adherence to service level agreements (SLAs). Pinpoint failures, identify patterns, and share information using our detailed call logs. Spearline is the leading network intelligence company in the telecommunications industry.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Spearline

JUNE 18, 2019

Spearline's unique platform presents a cloud-based SaaS solution with tentacles reaching physical points-of-presence around the globe, connecting to both fixed-line telecommunications networks and mobile operators. Pinpoint failures, identify patterns, and share information using our detailed call logs.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

Spearline's unique platform presents a cloud-based SaaS solution with tentacles reaching physical points-of-presence around the globe, connecting to both fixed-line telecommunications networks and mobile operators. Pinpoint failures, identify patterns, and share information using our detailed call logs.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40