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The waitingtime is reduced and there are no unnecessary mix-ups because the customer has the option to choose whom he wants to connect with. Call Recording. A contact center software should ideally be equipped with the call recording technology. In the process, a good amount of time goes waste.
They provide 24/7 support and reduce waittimes by resolving common issues without human intervention. Example : An e-commerce business uses JustCalls AI voice agent to handle routine calls, like tracking orders. Impact : Lower operational costs, shorter waittimes, and consistent service quality.
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