CSM Magazine

FEBRUARY 7, 2025

But managing a customer support team in remote or hybrid setups comes with its own set of challenges: Communication Gaps: Without the right tools, distributed teams can experience poor coordination, which affects response times and customer satisfaction. Reliability: Opt for a provider with minimal downtime and high call quality.

voip 52

voip Interactive Voice Response Customer Service Call Logging 52

VirtualPBX

JULY 2, 2024

Dynamic Caller ID Maintaining Professionalism In the office and on the Go Dynamic Caller ID is a powerful tool for businesses, especially during the summer when employees might be working remotely. Monitor usage: Regularly review Call Logs and/or Advanced Call Reports to ensure that the system is being used correctly and efficiently.

Call Logging 105

Call Logging Morale Best practices Personalization 105

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. Map the customer journey. How to choose the best telemarketing software?

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

JustCall

OCTOBER 25, 2023

Such an intertwined ball of communication channels and touchpoints calls for a single-tool solution to manage everything. Problems With Multi-Tool Customer Interaction Ecosystem To understand why a consolidated customer interaction software solution is the need of the hour, one has to understand the perils of relying on multiple tools.

call center software 52

call center software Contact center software CRM Call Logging 52

Calabrio

MARCH 27, 2025

By incorporating solutions powered by AI, you can monitor service performance in real time with dashboards and data analysis reports, essential for managing the time you spend on calls. Map these activities in your workflow and equip your team with the best automated tools to reduce AHT.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. It needs to interact with other portions of your business.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Calltools

MARCH 4, 2020

A call center can’t perform its most essential tasks, though, without the right tools. At times, putting together all of the hardware and software that call centers need can feel like a daunting task. Hardware for Call Centers You can’t have a call center without hardware.

Call Center 52

Call Center Interactive Voice Response CRM voip 52

VirtualPBX

SEPTEMBER 24, 2021

Tools like Call Logs and Advanced Call Reports allow you to quickly check the status of call activity to identify which teams may need assistance or see which priorities need shifting for the day. For managers, it’s important to trust but verify that business operations are running like clockwork.

voip 98

voip Telecommunications Call Logging Call flow 98

VirtualPBX

MAY 12, 2020

With half a dozen DID numbers in circulation, our in-house call tracking software, Advanced Call Reports, helps us keep track of our efforts. As we’ve written about previously, our Advanced Call Reports tool has seen a lot of success with our Customer Support team in generating call logs about agent performance in call queues.

Marketing 93

Marketing Call Logging Engineering Advertising 93

InGenius

MARCH 26, 2020

Once an agent logs a completed call, the call task activity or log can be tallied through CRM reporting to give a quick view into how many calls an agent has completed. The duration of calls is captured by InGenius and saved in the call log or activity. Agent talk time. CRM reports.

Contact Center 93

Contact Center Management Call Logging CRM 93

Hodusoft

DECEMBER 30, 2021

Audio conferencing tools within IP PBX software allow users to connect groups or individuals. They offer substantial cost savings, eliminating the need for international call plans and facilitating it to dial-in. This system enables the automation of specific communication or reduces manual tools. Audio Conferencing.

voip 119

voip Telecommunications Call Logging Interactive Voice Response 119

VirtualPBX

JUNE 21, 2023

Integration with CRM and Productivity Tools : VirtualPBX seamlessly integrates with popular CRM and productivity tools , offering a centralized platform that streamlines your workflow. By eliminating the need for multiple applications and enhancing collaboration, VirtualPBX helps you save time and increase productivity.

voip 98

voip Telecommunications Call Logging Morale 98

InGenius

SEPTEMBER 3, 2019

Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Customer Journey Mapping.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

VirtualPBX

JUNE 15, 2021

As part of the release of our Advanced Call Reports feature, we have created our new Advanced Call Reports Whitepaper that displays its capabilities in a helpful portable format you can easily share with members of your team. Advanced filtering also plays a strong role in how Advanced Call Reports works. Report Types.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

VocalCom

DECEMBER 18, 2017

Call logging and recording features save agents time and enable them to pursue more leads with greater precision. They are called at preferred times, are less likely to be disturbed at odd hours, and are not contacted too frequently. Agents are therefore able to speak with the strongest prospects. Reduced costs.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89

Calltools

MARCH 6, 2019

You need the right tools for any job. So what do you need to provide your call center with? Does your call center have the right tools for the job? Here 5 things every call center needs to be successful. Powerful call center software is a tool that is crucial for staying connected on all fronts.

Call Center 40

Call Center Wireless call center software Telemarketing 40

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A collaborative phone solution is a phone setup which unifies communication (both internal and external) across your whole team and your various business tools.

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

VirtualPBX

JANUARY 20, 2021

These pieces of information can be moved through Zapier to many other web-based services so you can keep track of how, why, and when your calls were received and handled. This can make an excellent addition to data captured from system call logs and from our Advanced Call Reports tool.

Call Logging 98

Call Logging Analytics Metrics Accountability 98

Avaya

SEPTEMBER 26, 2016

(Enterprise grade in this context means having call logs, directories, presence capabilities and access to enterprise collaboration tools like video and web conferencing, no matter where or how you work, or on what.)

Enterprise 78

Enterprise Call Logging Government Personalization 78

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A collaborative phone solution is a phone setup which unifies communication (both internal and external) across your whole team and your various business tools.

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

aircall

MAY 19, 2017

Boosting sales productivity is a matter of enhancing both the salespeople’s performance and the tools at their disposal. Taking productivity shortcuts (click-to-dial, call logging, etc.). Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 81

Sales Call Logging CRM Metrics 81

JustCall

AUGUST 16, 2021

CCaaS has replaced on-premise call centers, and only for the better. CCaaS platforms remove the need for multiple tools for creating multiple customer touchpoints. Traditional call centers with fixed phone lines, use different communication tools for catering to customer queries. How Does CCaaS Work. Now, here's the deal!

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Spearline

OCTOBER 5, 2021

Won’t my network monitoring tools alert me to any issues? Most IT network monitoring tools don’t emphasize the quality of the audio channel to support conversation. Pinpoint failures, identify patterns, and share information using our detailed call logs.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

JustCall

AUGUST 18, 2021

Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard. Click to Call/Text: Get a website click-to-call button to make it easier for customers to contact you.

virtual call center 98

virtual call center Education Call Logging Call Center 98

aircall

APRIL 12, 2021

Here are 5 reasons why a CRM is such a valuable tool for businesses: . It’s also a great tool for cross-selling and upselling. What’s more, a CRM is a collaborative tool. A CRM phone integration with VoIP phone systems to automate call logging and centralize voice features, like call recording and voicemail. .

CRM 71

CRM Customer Experience Call Logging voip 71

VirtualPBX

JULY 15, 2021

The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Our Advanced Call Reports update for July 2021 brings you several more report types and new filter options to customize how you use that tool.

Call Logging 98

Call Logging Sales Management Customer Service 98

Hodusoft

MAY 18, 2022

A PBX phone systems is a tool that allows full autonomy in the management of reservations. Call recording. The call recording feature in the PBX phone system helps hotels manage the calls and call logs. It also provides a detailed record of all received, outgoing, and missed calls, dates, and time stamps.

Call Logging 97

Call Logging voip Management Feedback 97

NobelBiz

SEPTEMBER 3, 2024

A high resolution rate tends to indicate well-trained, knowledgeable agents with proper tools, hence limiting the need for repeated calls from customers. Similarly, frequent reviews for the modernization of processes will pay dividends in enhancing efficiency-say, automation of routine tasks or integration of AI-driven tools.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

TechSee

SEPTEMBER 18, 2019

The importance of after call work. Implementing proper after call work processes can go a long way toward improving the customer-company relationship. While ACW is vital to improving customer relationships, when agents spend too much time on post-call tasks it can decrease the overall efficiency of the contact center.

Average Handle Time 84

Average Handle Time CRM Contact Center Gamification 84

Inbenta

FEBRUARY 27, 2020

In the past, contact center infrastructures have been equipped with several tools to efficiently manage phone calls, but often one aspect has been completely neglected: a way to properly manage incoming emails and leads. ” Similar conversations often take place in call centres, resulting in frustrated and angry customers.

Management 75

Management Engineering Self service Call Logging 75

InGenius

APRIL 14, 2020

Agents that look forward to coming to work every day because they have been equipped with the tools they need to do their jobs effectively and easily. Without the proper tools at the contact center's disposal, maybe. Does this seem like an impossible task?

Contact Center 62

Contact Center CRM Call Logging Call Center 62

ProProfs Blog

MAY 1, 2020

Consolidated customer helpdesk to compile all kinds and customer communication such as Email, messages, chats, and call logs, etc. To create a new employee training course, we’d suggest you make the most out of a customer service LMS tool. Tool Tutorials & Company Learning Resources. Product and Technical Skills.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Outsource Consultants

JANUARY 10, 2025

Tasks prime for automation include data entry, call logging, and basic customer inquiries. Advanced forecasting tools predict call volumes accurately, allowing you to schedule agents accordingly. Leverage AI-Powered Tools for Agent Assistance AI-powered tools can significantly enhance agent performance and efficiency.

Contact Center 67

Contact Center Agent Empowerment Interactive Voice Response outsourcing 67

JustCall

MAY 11, 2023

As a leading communication system for customer-facing teams, JustCall offers integration with 100+ CRM, helpdesk, and business tools. Call Logging Log all call activities in Follow Up Boss with JustCall. Streamlined call logging also enables better organization and follow-ups.

Real estate 52

Real estate Call Logging CRM Sales 52

AWS Machine Learning

DECEMBER 21, 2023

We show how to use SageMaker Canvas to create a new call script or improve an existing call script, and explore how generative AI can help with reviewing existing interactions to bring insights that are difficult to obtain from traditional tools.

Contact Center 118

Contact Center Scripts Interactive Voice Response contact center solutions 118

aircall

APRIL 19, 2021

CRMs are essential tools for modern businesses. A voice ecosystem is an interconnected system of digital tools that seamlessly work together with a cloud-based phone system, so that sales and support agents can leverage any tool they need from a central source. Syncs data across all business tools. Sales tools.

CRM 62

CRM voip APIs Call Logging 62

InGenius

AUGUST 27, 2018

Data is a powerful tool that enables businesses to learn much more about their customers and provide the kind of service that sets them apart from their competitors, and CTI is a perfect example of how this can be done – but how?

Contact Center 54

Contact Center Call Logging Finance CRM 54