NobelBiz

SEPTEMBER 3, 2024

Call quality analysis identifies those areas where agents are outperforming and those areas where they might have a chance for improvement. It serves to identify repeating patterns of problems that may include such things as missed upsell opportunities or lack of first-call resolution of customer issues.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

aircall

APRIL 12, 2021

It’s also a great tool for cross-selling and upselling. CRM data gives support agents a lot of useful information at their fingertips, allowing them to personalize interactions during incoming and outgoing calls. . Makes dialing outbound calls faster and more efficient than working from manual call logs.

CRM 71

CRM Customer Experience Call Logging voip 71

JustCall

APRIL 12, 2023

However, companies are hesitant to spend more on managing call logs. Usually, companies rely on a manual operator to manage call logs. With a predictive dialer, you don’t have to install a costly PBX system or hire operators to manage call logs. Install a predictive dialing system right away!

Call Logging 52

Call Logging Abandon rate Sales CRM 52

aircall

NOVEMBER 15, 2022

They need upselling and cross-selling, which requires segmenting the market by products and revenue. This is when they realize they need to start taking calls as a lead source but also as a support channel. . Not to mention that they also need to handle support and returns. . Which segment has been requesting them most?

Sales 62

Sales Real estate Upselling Call Logging 62

CSM Magazine

AUGUST 31, 2023

This can help reduce wait times and improve call resolution times. Use automation tools: Automation tools can help reduce the time agents spend on repetitive tasks, such as data entry and call logging. This will help build a relationship and could lead to opportunities for targeted or tailored upsells.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

Global Response

JULY 17, 2023

Modern call centers know how to leverage technology to make processes efficient and effective, often through automation and AI solutions. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes. Creating additional self-service options.

Call Center 62

Call Center outsourcing Upselling Self service 62

Cincom

APRIL 15, 2025

How CXM Solves It : Revenue Growth through AI-Powered Targeting : Customer experience management enhances revenue streams by dynamically adjusting pricing models, upselling/cross-selling based on behavioral insights, and identifying untapped opportunities using AI-driven recommendations. Establish benchmarks to track improvements over time.

Customer Experience 40

Customer Experience Management Chatbots CRM 40