JustCall

JANUARY 27, 2023

Dialpad supports voice, messaging, and video. Along with features like voicemail, IVR, and call recording, Dialpad supports integrations with third-party platforms like Salesforce, Integromat, Evernote, and Zoom. Top Features of Dialpad Custom call routing – Use IVR menus and automatically route customers to the right agent.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Call masking – Mask private numbers to protect agents’ privacy. This tool combines the GoToMeeting virtual meeting software with the Jive business phone system to give you the best of both worlds.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

DECEMBER 23, 2022

Performance management – Monitor live calls to help agents improve. per user per month Standard – Message, video, and phone features at $28.49 per user per month Premium – Message, video, and phone features and an open API at $33.74 Feedback on RingCentral from Real-World Users. per user per month.

voip 52

voip APIs CRM Enterprise 52

Interaction Metrics

MARCH 20, 2025

Winner: Medallia Medallia sits at the forefront of all-in-one enterprise CX because it unifies just about every feedback channelsurveys, social, web, video, call centers, text analyticsinto a single, comprehensive platform. Without further ado, here are our top picks for Customer Experience Management Software in 2025.

Enterprise 62

Enterprise Surveys Analytics Feedback 62

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54