3CLogic

AUGUST 18, 2020

Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated Call Logging. and are responsible for the maintenance, security, and upgrades.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

JustCall

JANUARY 27, 2023

It offers features like auto attendants, call logging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Multi-level auto-attendant – Auto attendants route customers to the right agents through IVR menus.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Intelligent routing – Calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on. AI agent – An NLP-enabled virtual agent can be deployed to support customers.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

3CLogic

DECEMBER 1, 2022

On the other side, their new cloud contact center solution handles all live, phone-based communication systems and associated data like transcriptions, call logs, and recordings. On one side, their service management systems can store customer and employee information and digital communication data.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

FEBRUARY 24, 2025

Healthcare & patient engagement (Improving access to medical information and care) Virtual agents powered by artificial intelligence can help healthcare providers make patient communication faster and smoother. Behavioral data : Call logs, browsing history, chat transcripts, and customer preferences.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40