aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

JANUARY 27, 2023

It offers features like auto attendants, call logging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Multi-level auto-attendant – Auto attendants route customers to the right agents through IVR menus.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

JustCall

FEBRUARY 24, 2025

They provide 24/7 support and reduce wait times by resolving common issues without human intervention. Example : An e-commerce business uses JustCalls AI voice agent to handle routine calls, like tracking orders. This frees up human agents to focus on complex questions that need a personal touch.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., JustCall offers dedicated lines to minimize call wait times and abandonment.

Sales 52

Sales CRM Scripts APIs 52