Callminer

OCTOBER 11, 2018

Operational efficiency, particularly focusing on caller forecasting. This, in part, leads to longer wait time and less caller satisfaction, which negatively impacts a customer’s experience. Of course, no. Call centers who do not utilize data to understand popular calling times to their center become overworked.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Callminer

OCTOBER 3, 2019

Of course, there’s more to being a good employee than simply showing up for work on time and not talking back. An agent should be able to stay calm under the different pressures he or she may experience during the course of his work – and that is almost on daily basis.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

OctopusTech

MARCH 7, 2019

The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. b) Your callers get instant SMS and email notifications for all the courses offered at your institution.

Education 59

Education Call Center Caller satisfaction Call flow 59