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According to Forbes Advisor, a survey of 1,300 CEOs revealed that 69% of the companies are trying to make their way towards a virtual workforce that requires online phone numbers. It improves callersatisfaction with the help of auto attendants. A CRM or similar app should ideally be used to integrate the virtual phone number.
Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent.
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