20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Previously, he was the Director of Marketing and Customer Care for Urology San Antonio where he oversaw call center operations. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers. Osiris Parikh is a certified inbound sales professional and SEO strategist.
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